Return faulty coat after 30 days

Ne1878

I bought a coat in Black Friday sales. Started wearing at Christmas. 2 months later the stitches have started to come out. What are my rights for returning to shop for a replacement. And what to do if they refuse

Emmia

Is it fixable at a tailor/dry cleaners? If you like the coat this is what I'd do.

The coat will be winter 2024 stock so I'll be surprised if they have another now, plus another coat that is otherwise identical will probably have the same issue.

TELLIT01

What was the date of purchase?  'Black Friday' seems to go on for weeks.

Grumpy_chap

Ne1878 said:

I bought a coat in Black Friday sales. Started wearing at Christmas. 2 months later the stitches have started to come out. What are my rights for returning to shop for a replacement. And what to do if they refuse

Is the coat still available to be replaced?  Quite possibly not if it was reduced down by "Black Friday" which is three months or more back now ("Black Friday" seemed to last all of October and November).

Also, quite difficult to prove on a coat that has been worn a few times that it was a manufacturing fault and not poor fit  or over energetic activity while wearing which caused stretching / extra pulling on the stitching - think child tugging at the sleeves.
As Emmia suggested, repair at a dry cleaners might be the best solution.
This may not reflect consumer rights but is likely the most pragmatic thing to do.

Beeblebr0x

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

I'd expect a coat to last longer than two months.

Emmia

Beeblebr0x said:

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

I'd expect a coat to last longer than two months.

But the OP is unlikely to get a full refund, or a replacement given the time that has elapsed, and the limited chance of another coat in the right size being available.

the_lunatic_is_in_my_head

Hello OP

If the coat is "faulty" you are entitled to a repair or replacement, you may state a preference but if one is disproportionate over the other the retailer can refuse one leaving the other as the only entitlement, i.e they may state they will only repair which would be acceptable.

If they fail to perform either you may exercise the final right to reject for a full refund or seek a price reduction.

Where did you buy from OP? How much did you pay?

Emmia said:

But the OP is unlikely to get a full refund, or a replacement given the time that has elapsed, and the limited chance of another coat in the right size being available.

Should OP wish to reject a deduction isn't permitted until 6 months have passed from delivery.

Grumpy_chap said:

Also, quite difficult to prove on a coat that has been worn a few times that it was a manufacturing fault and not poor fit  or over energetic activity while wearing which caused stretching / extra pulling on the stitching - think child tugging at the sleeves.

Burden of proof sits with the retailer within the first 6 months. 

I agree pragmatically getting a repair may be the best option but it depends where OP purchased from and whether this is £20 coat or £500 coat. A very expensive coat from a national retailer or direct from the brand and chasing consumer rights would appear most sensible. £20 coat from a website run by someone in China and forget it, in between depends on how much effort OP wishes to go to. 

Grumpy_chap

the_lunatic_is_in_my_head said:

I agree pragmatically getting a repair may be the best option but it depends where OP purchased from and whether this is £20 coat or £500 coat. 

I agree, original (and actual) price paid is missing information.
I did think about referencing in my post upthread but then deleted that line before posting as, obviously, consumer rights do not vary depending on price paid.
The practical effort to enforce those rights will vary between a £20 market-stall coat and a very expensive top-end designer coat.  In the case of the latter, though, I'd have expected more positive response at the first contact.  The OP asking "what to do if they refuse" led me to believe that the coat was more towards the market stall than the boutique.
Writing that makes me ask, has the OP actually asked the retailer to resolve yet?

the_lunatic_is_in_my_head

Grumpy_chap said:

Writing that makes me ask, has the OP actually asked the retailer to resolve yet?

I assumed they hadn't, a lot of retailers make a prominent statement about their 14,30,60, etc day returns policies which I think leaves some wondering if they can do anything once these timeframes have expired.  

born_again

Beeblebr0x said:

https://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-aKJYx8n5KiSl

I'd expect a coat to last longer than two months.

You would, but as OP has not mentioned where coat was bought from. For all we know it could have come from one of the many sites that come up on social media & are not UK sites, more often than not based in the far east.

sheramber

Perhaps the cot was bought in store

 What are my rights for returning to shop for a replacement.