My Community Bank savings question

SarahGarden100

Hi - my funds are about to mature with my community finance. I have not received any paper work on a) how to get the funds or b) re-invest in their savings accounts.

I emailed them, but they have not replied.

I can see their address is:

Address

30 Churchill Place
Canary Wharf
London
E14 5RE

Should I go there, and ask what happens next?

Their website is also unclear - there is nothing on maturity in their FAQs.

Thanks

[Deleted User]

https://forums.moneysavingexpert.com/discussion/comment/81881704#Comment_81881704

I don't have an account with this provider but on their website it suggests you can make a withdrawal online, in branch or by phone

There are contact details and an online withdrawal request form in the below link

https://castlecommunitybank.co.uk/withdrawals/

Womble69852

It's 3 August 2026 - a year later since the site was unavailable to account holders for a while and Castle Community Bank have closed access to my savings account. Perhaps they do an audit or something every August. I don't know. I left a message on the number they left on their site asking if my money is safe. At this stage I'm not overly worried, just a bit concerned. Maybe CCB should leave a bit more info as to why account holders can't access their site.

flaneurs_lobster

https://forums.moneysavingexpert.com/discussion/comment/82090000#Comment_82090000

These words at the bottom of the About Us page would give me concern

My Community Finance is the registered trading name of Amplifi Capital (UK) Limited - in Administration (“Amplifi” ).
Gareth Slater and Rob Spence have been appointed as Joint Administrators over the Amplifi in managing the affairs, business and property of Amplifi. The Joint Administrators act as agents of Amplifi, without personal liability.

redux

https://forums.moneysavingexpert.com/discussion/comment/82090056#Comment_82090056

Front page also worth looking at https://www.mycommunityfinance.co.uk/

It starts with explanation that that name is a credit broker for a network of credit unions, namely Castle Community Bank (“CCB”). For customers who have loans or savings with CCB, your loan and savings will not be impacted by the administration.

and a bit later on

Castle Community Bank “CCB” and My Community Bank “MCB” are two separate legal entries that are not impacted by this announcement and can be accessed via:

CCB: Castle Community Bank

MCB: My Community Bank

[Those are links on that page]

masonic

https://forums.moneysavingexpert.com/discussion/comment/82090056#Comment_82090056

Oh dear, went into administration in early June. Statement of administrators proposals will be available in the next few days. It looks like the writing was on the wall in their last published accounts for 2023/24 available in June last year:

The underlying credit unions seem to have much healthier financials, for example Brent Shrine: https://mutuals.fca.org.uk/Search/Society/20330

The accounts may also hold a clue to the demise of Amplifi, given the contract was up for renewal this year.