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Broadband provider reneging on 50% off forever
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eskbanker said:silvercar said:eskbanker said:silvercar said:You could also complain to the Advertising Standards Authority, if you feel their initial advert promised something that isn't being delivered.I'm a Forum Ambassador on the housing, mortgages, student & coronavirus Boards, money saving boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Forum Ambassadors are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.0
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Just jumping on here, as I've got the same issue, and am interested in other people's experiences/outcomes. I've had the same brush-off, then been ignored, so have just informed JF I'm going to the Comms Ombud on Apr 23.
I've got all the T&Cs, inc one specifically for promotions. I have my opinions but will let someone more astute decipher it. https://drive.google.com/file/d/1ZygrVEcsqb2NBcV-TBB1SS2neG94nvVh/view?usp=drive_link
On a related note, I previously raised the fact they didn't honour the 50% discount when they dropped their 150Mb service from £35 to £32, which - in my estimation - should have lowered my £17.50 tariff to £16. The excuse was that my discount was only applied to the price at sign-up, and didn't carry across to any other price changes on the product. While I was happy to suck up £1.50, I am not happy with my costs doubling overnight.0 -
One of you try the ombudsman and if that does not work the other should let the overcharge build up to about £150 and then reclaim it through the small claims route.0
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brianposter said:One of you try the ombudsman and if that does not work the other should let the overcharge build up to about £150 and then reclaim it through the small claims route.
As long as they are happy damaging their credit report.0 -
By overcharge I mean that they pay the bills until there is a reasonable amount to recover via the court.0
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