Broadband provider reneging on 50% off forever

silvercar

eskbanker said:

silvercar said:

eskbanker said:

silvercar said:

You could also complain to the Advertising Standards Authority, if you feel their initial advert promised something that isn't being delivered.

But if the company has stopped advertising that half price offer, does the ASA have any powers to help OP?

ASA can take action against the company for breaching the advertising code, it can’t do more than that. Companies don’t generally like to fall foul of the ASA. It could restrict their future advertising.

But how likely do you think any meaningful sanction would be, especially in the circumstances where the advertising was accurate at the time it was being done, but ceased to be so afterwards when the company changed policy?

I doubt OP would get redress, but companies try and avoid being sanctioned by the ASA, not least because it will appear on searches for the company as the ASA works to ensure that sanctions are meaningful. Maybe outlining to the company that you will ask the ASA whether they consider the advert to be misleading would focus their mind?

neilgrandall

Just jumping on here, as I've got the same issue, and am interested in other people's experiences/outcomes. I've had the same brush-off, then been ignored, so have just informed JF I'm going to the Comms Ombud on Apr 23.

I've got all the T&Cs, inc one specifically for promotions. I have my opinions but will let someone more astute decipher it. https://drive.google.com/file/d/1ZygrVEcsqb2NBcV-TBB1SS2neG94nvVh/view?usp=drive_link

On a related note, I previously raised the fact they didn't honour the 50% discount when they dropped their 150Mb service from £35 to £32, which - in my estimation - should have lowered my £17.50 tariff to £16. The excuse was that my discount was only applied to the price at sign-up, and didn't carry across to any other price changes on the product. While I was happy to suck up £1.50, I am not happy with my costs doubling overnight.

brianposter

One of you try the ombudsman and if that does not work the other should let the overcharge build up to about £150 and then reclaim it through the small claims route.

powerful_Rogue

brianposter said:

One of you try the ombudsman and if that does not work the other should let the overcharge build up to about £150 and then reclaim it through the small claims route.

As long as they are happy damaging their credit report.

brianposter

By overcharge I mean that they pay the bills until there is a reasonable amount to recover via the court.

Dalaibuy

I know its been a while, but the saga has now fully come to its end, so for closure's sake the conclusion was: Couldn't reach an agreement with JF, so I was provided my deadlock letter. I filed this with the Communication Ombudsman. They contacted me and essentially ask "Did they give you 30 days notice and let you out of your contract?" which I responded with the affirmative. The ombudsman confirmed that JS followed all the rules correctly and so there was no case and thus closed it. Apparently promises only mean something if your a consumer, but so long as you're a company you can just change your mind whenever you like, whether its in writing or not. Needless to say, I'mm now no longer with JS.