DFS SOA FAULT RIGHTS

hello2dan

I purchased two sofas back in  December 2022, in October / November it went faulty where the one side of the recliner doesn't work, no power to the speakers / cup holder ect. An engineer came out and told me 13 weeks for the part, several calls in the 13 weeks to make sure it was still on time, week commencing 10th Feb (13th week) no reply. I chased them and had a call on the 17th to tell me it would be a further 8 weeks approximately. I said this was un acceptable leaving me this long with a broken sofa. 
I have spoken to customer service / store managers who have given me several excuses from Christmas, parts supplier gone bump to just delays. They have if not repaired in an unreasonable timeframe they would look at other options but are not telling me what this time frame is, they are arguing they have the right to repair which I have given them chance to do but if they cant repair it how long do they have that right for? 
Last conversation was nothing they can do and that to check every couple weeks for an updated but it could be over the 8 weeks as only approximate so I said i could be waiting 10 or 11 weeks and they can just use the approximate excuse. currently got a £1900 broken sofa costly me monthly so getting very frustrated with their customer service. 

the_lunatic_is_in_my_head

https://www.legislation.gov.uk/ukpga/2015/15/section/23

(2)If the consumer requires the trader to repair or replace the goods, the trader must—

(a)do so within a reasonable time and without significant inconvenience to the consumer, and

https://www.legislation.gov.uk/ukpga/2015/15/section/24

(5)A consumer who has the right to a price reduction and the final right to reject may only exercise one (not both), and may only do so in one of these situations—

.....

(c)the consumer has required the trader to repair or replace the goods, but the trader is in breach of the requirement of section 23(2)(a) to do so within a reasonable time and without significant inconvenience to the consumer.

So you can reject but as you are over 6 months a deduction can be applied as per:

https://www.legislation.gov.uk/ukpga/2015/15/section/24

(8)If the consumer exercises the final right to reject, any refund to the consumer may be reduced by a deduction for use, to take account of the use the consumer has had of the goods in the period since they were delivered, but this is subject to subsections (9) and (10).

Poster on this thread got a naff calculation from DFS:

https://forums.moneysavingexpert.com/discussion/6584477/dfs-sofa-15-year-warranty/p1

So you can reject but expect a bit of a battle. 

Alternatively see if somewhere else can repair and claim the costs from DFS as a damages or a price reduction.