Octopus re-billing / back-billing

System

This discussion was created from comments split from: Octopus Tracker.

Telegraph_Sam

As I said normal rules of logic and accountancy don't apply in a "re-billing" scenario. I have always paid by variable D/D which should zero the account each month. But I was suddenly confronted with 37 instances of supplementary charges and credits which has left me in relative terms massively in debt.  Obviously I have disputed this and demanded justification. Taking account of both meter readings and charges. I could almost imagine that Octopus has taken a leaf out of Tomato's book.
Coincidentally or not, re-billing has been quoted several times in national media recently. I'm curious to know if participants in this and/or sister threads have anything similar to report.
Back-billing is another name for re-billing from what I can tell.

t0rt0ise

Telegraph_Sam said:

As I said normal rules of logic and accountancy don't apply in a "re-billing" scenario. I have always paid by variable D/D which should zero the account each month. But I was suddenly confronted with 37 instances of supplementary charges and credits which has left me in relative terms massively in debt.  Obviously I have disputed this and demanded justification. Taking account of both meter readings and charges. I could almost imagine that Octopus has taken a leaf out of Tomato's book.
Coincidentally or not, re-billing has been quoted several times in national media recently. I'm curious to know if participants in this and/or sister threads have anything similar to report.
Back-billing is another name for re-billing from what I can tell.

Back-billing is a bill for a period of use that hasn't been billed before. On the other hand re-billing is a correction of a past bill.

Telegraph_Sam

In current circs I would hesitate before attributing the situation conclusively to one or the other definition.

debitcardmayhem

Telegraph_Sam said:

In current circs I would hesitate before attributing the situation conclusively to one or the other definition.

It’s very difficult to follow your billing woes it is lost amongst all the tracker posts.

QrizB

debitcardmayhem said:

Telegraph_Sam said:

In current circs I would hesitate before attributing the situation conclusively to one or the other definition.

It’s very difficult to follow your billing woes it is lost amongst all the tracker posts.

I did suggest to Sam that he start a separate thread for his billing problem. He chose otherwise.

debitcardmayhem

QrizB said:

debitcardmayhem said:

Telegraph_Sam said:

In current circs I would hesitate before attributing the situation conclusively to one or the other definition.

It’s very difficult to follow your billing woes it is lost amongst all the tracker posts.

I did suggest to Sam that he start a separate thread for his billing problem. He chose otherwise.

Each to his own!

Telegraph_Sam

I would do so if I felt that billing was of interest to and shared by others. I'm not convinced that it / the intricacies are (more than of just passing interest). Economize on MSE airtime instead.

TroubledTarts

Do you only post here sam?, whatever the issue?

If so I agree it all gets lost in general tracker chat.

Telegraph_Sam

This is my default thread (I like the music) by tradition but follow the companion ones for Agile and Tomato & co also. This is necessary so as to avoid charges of going off topic. But now that I've switched to the 14-M fix I may no longer qualify.

MSE_ForumTeam5

@Telegraph_Sam - we've split this into its own thread as it's about a separate matter to Octopus Tracker