Why is my website not showing-up on the www ?


Hi 

A website that I own is not visible on the www

"ERR_CONNECTION_TIMED_OUT".   

Pinging the url returns "could not find host"

'downforeveryoneorjustme.com' shows it as being down

I can ping the IP of my host server.  I can see my files on the host's control panel, but not on the www

The nameservers and IP is correct on the control panel at my domain register (a different company from the host). 

I renewed the hosting and domain registrar a few weeks ago, and their accounts/payments systems all look updated & kosher on their service pages. My website was working fine "last" year (but, until now, I hadn't checked it since doing the renewals).

At my (client) end, I see the same symptoms using three different computers (Win10, Win11 and an android phone), though they are all just wifing to the same router/ISP/broadband. 

I assume that the 'downforeveryoneorjustme.com' result suggests that the problem is not at my end (home).  

I have officially reached the end of my networking knowledge - what's my next move?  thanks

«1

Comments

  • DullGreyGuy
    DullGreyGuy Posts: 17,585 Forumite
    10,000 Posts Second Anniversary Name Dropper
    Speak to the web hosts tech support, depending on how good they are they may tell you the problem or they may just finger point saying its the domain hosts fault as a consequence of you not having all your services with them
  • moneysaver1978
    moneysaver1978 Posts: 628 Forumite
    500 Posts Fourth Anniversary Name Dropper
    edited 18 February at 11:09AM
    In the DNS settings on your hosting account, do you have 2 separate entries for both www and without www? You generally need 2 separate CNAME.
  • KingL2
    KingL2 Posts: 88 Forumite
    Fifth Anniversary 10 Posts
    I think so, I've got
    DNS ENTRY=@; TYPE=MX; PRIORITY=10; TARGET=Nameserver1
    DNS ENTRY=@; TYPE=MX; PRIORITY=20; TARGET=Nameserver2
    DNS ENTRY=@; TYPE=A; Target=IP Address
    DNS ENTRY=www; TYPE=A; Target=IP Address
  • AstonSmith
    AstonSmith Posts: 173 Forumite
    Fifth Anniversary 100 Posts Photogenic Name Dropper
    edited 18 February at 4:14PM
    Since the host and registrar are separate, let's see which half might be playing up. In one of your Windows computers, open the command prompt/terminal and use:
    nslookup your_domain_here.com

    If it responds with the correct IP, the registrar settings are correct. If it says "Non-existent domain" or something like that, the registrar is wrong or somehow not propagated to your DNS (very unlikely after weeks).
    Is it dedicated or shared hosting? If it's dedicated, you might be able to visit it directly using the IP in a browser's address bar (you may have to prefix https).
  • KingL2
    KingL2 Posts: 88 Forumite
    Fifth Anniversary 10 Posts
    edited 18 February at 9:43PM
    Hi thanks

    That returns 


    [quote]
    server:dsldevice.lan
    Address: 192.168.x.254

    non-authorative answer: 
    name: <myurl>
    address: 192.168.xx.110
    [/quote]


    if put the first IP  into a browser window, it pulls up a login dialog for a 'gpon home gateway'.  I have no idea what that is, but when I google it, it smells like something to do with a router setup.  Not sure if it is mine or theirs!

    I'm on fibre broadband with a bundled (fibre) router, if that makes a difference.  


    The second IP in a browser times-out

    .

    It's shared hosting. Somewhat cheapy; in New York.  http://IP  (also https; and no_prefix) times-out in a browser.
  • debitcardmayhem
    debitcardmayhem Posts: 12,544 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 19 February at 9:53AM
    Type this nslookup your_domain_here.com 8.8.8.8
    this will point nslookup to googles dns server

    you are poining to your local dns prob your router 
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy
  • onomatopoeia99
    onomatopoeia99 Posts: 7,141 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    KingL2 said:
    Hi thanks

    That returns 


    [quote]
    server:dsldevice.lan
    Address: 192.168.x.254

    non-authorative answer: 
    name: <myurl>
    address: 192.168.xx.110
    [/quote]




    The second IP in a browser times-out

    .

    It's shared hosting. Somewhat cheapy; in New York.  http://IP  (also https; and no_prefix) times-out in a browser.
    Firstly, any address that begins 192.168 is private and you do not need to "hide" parts of it.

    Secondly, any address that begins 192.168 is private and therefore only reachable on your local network, not from the internet. 

    The first part of the output tells you the DNS server that answered the query, 192.168.x.254.  This is likely to be your router, which will have requested it from an upstream server (probably your ISP's DNS server) and should have cached it.  The second part is the answer to your query
    KingL2 said:
    I think so, I've got
    ..
    DNS ENTRY=@; TYPE=A; Target=IP Address
    DNS ENTRY=www; TYPE=A; Target=IP Address


    Is the Target in this 192.168.xx.110 like in the output from nslookup, or something else?

    Are you especially concerned about people finidng out the IP address of your website (which is probably shared with hundreds of other websites)?


    Proud member of the wokerati, though I don't eat tofu.Home is where my books are.Solar PV 5.2kWp system, SE facing, >1% shading, installed March 2019.Mortgage free July 2023
  • KingL2
    KingL2 Posts: 88 Forumite
    Fifth Anniversary 10 Posts
    edited 19 February at 1:26PM
    Type this nslookup your_domain_here.com 8.8.8.8
    this will point nslookup to googles dns server


    Thanks. that gives

    Server:  dns.google
    Address:  8.8.8.8

    Non-authoritative answer:
    Name:    mydomaln.co.uk
    Address:  192.161.51.110  (same as the second one from last time, 8:43pm yesterday)

    that IP times out in a ping and in a browser
  • KingL2
    KingL2 Posts: 88 Forumite
    Fifth Anniversary 10 Posts

    KingL2 said:
    I think so, I've got
    ..
    DNS ENTRY=@; TYPE=A; Target=IP Address
    DNS ENTRY=www; TYPE=A; Target=IP Address


    Is the Target in this 192.168.xx.110 like in the output from nslookup, or something else?


    No, it is the IP provided to me by the webhost, along with the names of the nameservers. It was keyed into the domain-registrar's portal by me.  I assume that it is the IP of the server that hosts the website (or would it be the IP of the nameservers?).  It is the only IP provided to me by the webhost and has been working fine for the last 3 years.

    I'd rather not give if out publicly. There is some method in my madness.
  • onomatopoeia99
    onomatopoeia99 Posts: 7,141 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    KingL2 said:
    Type this nslookup your_domain_here.com 8.8.8.8
    this will point nslookup to googles dns server


    Thanks. that gives

    Server:  dns.google
    Address:  8.8.8.8

    Non-authoritative answer:
    Name:    mydomaln.co.uk
    Address:  192.161.51.110  (same as the second one from last time, 8:43pm yesterday)

    that IP times out in a ping and in a browser

    At 8.43pm yesterday you gave 192.168.xx.110 as the response from nslookup.  Note the second octet is different (161 vs 168) compared to the response when 8.8.8.8 is specified on the command line.   Which is correct?  My initial response was based on the 168 being accurate, as it makes all the difference in the world in routing terms.


    Proud member of the wokerati, though I don't eat tofu.Home is where my books are.Solar PV 5.2kWp system, SE facing, >1% shading, installed March 2019.Mortgage free July 2023
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