car nightmare

_tonybroke_

thanks miffed
the fault is a vacum pump on the brakes 

the garage is saying 26-30 hours labour due to oil in the brake lines etc...
they say they charge £130 and hour 
oh dear 

_tonybroke_

Mildly_Miffed said:

So this is a Mercedes, bought from a non-Mercedes garage, out of manufacturer warranty but on a third-party warranty?

What actually are the problems? If they're wear and tear, then you're on your own. But that's a LUDICROUS bill for brakes...

I don't understand, either, how £4k of the £6k bill can be the labour above £37.50/hr.

Assuming £0 parts cost, then £2k at £37.50 would be 50 hours, so £4k would need £113/hr. That's the cheapest possible labour scenario - and, frankly, is astonishingly high for non-dealer labour.

If there's £1500 of parts, then £500 at £37.50 would still be 13 hours, with the other £4k implying £340/hr, which seems high even for Ferrari dealer labour... Let alone a second-hand Merc.

the problem is a vacuum pump 
which has failed and there's oil in the brake system apparently
they say the labour cost is £130 an hour i think

i feel sick

_tonybroke_

[Deleted User] said:

What kind of a brake problem is it that costs £6k to fix? You could replace the entire braking system for under £1k, and for £6k could buy the literal best road car set up in the world with Brembo six pots.

thanks for reply
its a vacuum pump 

im really not sure what to do now they have the car, and i owe for diagnostics already

Mildly_Miffed

So replace the vac pump, and bleed all the lines through.

Guessing at a W206 C-class, a quick look finds Hella pumps for <£100.
Then an hour or two on the diagnostic machine to bleed lots of new fluid through the pipes, ABS valve block, and calipers to clean them out. Call it fifty quid's worth of brake fluid.

There's no way there's £4k of £100/hr labour there for you.

_tonybroke_

Mildly_Miffed said:

So replace the vac pump, and bleed all the lines through.

Guessing at a W206 C-class, a quick look finds Hella pumps for <£100.
Then an hour or two on the diagnostic machine to bleed lots of new fluid through the pipes, ABS valve block, and calipers to clean them out. Call it fifty quid's worth of brake fluid.

There's no way there's £4k of £100/hr labour there for you.

thanks again miffed

ive clearly gone about this all the wrong way and kicking myself for not coming here first
i will phone the dealer first thing and go from there
then speak again with finance.credit card  and warranty companies

thanks again for the advice

sheslookinhot

_tonybroke_ said:

Mildly_Miffed said:

So replace the vac pump, and bleed all the lines through.

Guessing at a W206 C-class, a quick look finds Hella pumps for <£100.
Then an hour or two on the diagnostic machine to bleed lots of new fluid through the pipes, ABS valve block, and calipers to clean them out. Call it fifty quid's worth of brake fluid.

There's no way there's £4k of £100/hr labour there for you.

thanks again miffed

ive clearly gone about this all the wrong way and kicking myself for not coming here first
i will phone the dealer first thing and go from there
then speak again with finance.credit card  and warranty companies

thanks again for the advice

I think you should just concentrate on the dealer you purchased the car from to resolve this issue.  Read up on CRA 2015 to be aware of your rights.

WellKnownSid

This - as others have said, it is up to the supplying dealer, they get one opportunity to fix.

[Deleted User]

_tonybroke_ said:

[Deleted User] said:

What kind of a brake problem is it that costs £6k to fix? You could replace the entire braking system for under £1k, and for £6k could buy the literal best road car set up in the world with Brembo six pots.

thanks for reply
its a vacuum pump 

im really not sure what to do now they have the car, and i owe for diagnostics already

As others have said, it's not a big job. If you're quoted over £500 it's too much. If you're quoted over £1k it's an outright scam.

_tonybroke_

thanks for all replies and help from everyone above,
i was lost before i came on here

the latest is 

i got the car back to the garage where i purchased the car 
they have done diagnostics etc
the car is now at  Mercedes to have all works completed and guaranteed by next tuesday 4th at no cost to me 

when i finally get the car back im going for a long test drive and if im not happy the car is going straight back to them

thanks again to everyone

_tonybroke_

another sleepless night
 so much for picking the car up yesterday !!

the car was purchased from Evans Halshaw
they have passed the car to Mercedes garage

the car is currently at Mercedes who are waiting for the warranty company to give the go ahead for the work to be done . i tried all day yesterday to get through to warranty company but no reply on telephone so i sent email and got this in reply

Evans Halshaw Guarantee<ehg@pendragon.uk.com>

Thank you for contacting the Evans Halshaw Guarantee Team, your email has been received, and a colleague will respond to you within 2 working days. If your query is urgent, please call the team on 01332 267333. Please note, our working hours are 8am – 5.30pm Monday to Friday. Kind regards, the Evans Halshaw Guarantee Team.

so Evans Halshaw are telling me they cant get through to Evans Halshaw Guarantee team

im really getting the run around