car nightmare

_tonybroke_

hi ,thanks for looking 

i purchased a car on 11th december 2024
3 year premium warranty
i paid £6500 deposit
put £500 on credit card
rest is on PCP finance and i owe £18,604 at £230 a month

unfortunately the car has a major brake problem on 5th february 2025 and i was told by warranty company to take car to any VAT registerd garage for diagnosis.
ive now had diagnosis and cost of repair is 6k in total
the warranty company are only prepared to pay 2k towards the cost the reason they give is they only contribute £37.50 per hour labour cost (which is laughable) 

leaving me with 4k to find and the car is not drivable 

im really not sure which way to turn

can credit card company help me?
will PCP company help or make things worse

thanks for reading and hoping for a some advice 
 

Keep_pedalling

Have you contacted the dealer who sold you the car?

https://www.thecarexpert.co.uk/rejecting-a-car/

born_again

Aside from the above.

Was this a main dealer you took the car to?

As most of finance is with PCP co, that is the best place to get finance involved.

Nobbie1967

This is the dealer’s problem to fix, the warranty does not affect your statutory rights as described in the link given above. They have one chance to fix it and if they don’t succeed you can reject it.

_tonybroke_

Keep_pedalling said:

Have you contacted the dealer who sold you the car?

https://www.thecarexpert.co.uk/rejecting-a-car/

hi ..thanks for the reply
i didnt call the main dealer..
i emailed and spoke to the warranty company which i thought were part of the same thing, they said take car to any garage that are vat registered for diagnosis which is where the car is now .

_tonybroke_

thanks for replies...

main dealer is Evans Halshaw who i haven't called ....is this a big mistake?
 or is the warranty company which i think is called Pendragon good enough ?

_tonybroke_

i took the car to a garage a friend recommended for the diagnosis roughly £200 
wish i had of taken it to a registered Mercedes garage as ive heard they sometimes will fix as a goodwill gesture

Nobbie1967

_tonybroke_ said:

Keep_pedalling said:

Have you contacted the dealer who sold you the car?

https://www.thecarexpert.co.uk/rejecting-a-car/

hi ..thanks for the reply
i didnt call the main dealer..
i emailed and spoke to the warranty company which i thought were part of the same thing, they said take car to any garage that are vat registered for diagnosis which is where the car is now .

They’re not. You need to deal with the company that sold you the car and get them to repair it. I hope you didn’t pay extra for that warranty as it is almost worthless with that labour cost limit.

_tonybroke_

thanks Nobbie 
oh damn ive jumped the gun and now i have to contact the dealer first thing tomorrow (probably too late)
i know the warranty is shocking 

Mildly_Miffed

So this is a Mercedes, bought from a non-Mercedes garage, out of manufacturer warranty but on a third-party warranty?

What actually are the problems? If they're wear and tear, then you're on your own. But that's a LUDICROUS bill for brakes...

I don't understand, either, how £4k of the £6k bill can be the labour above £37.50/hr.

Assuming £0 parts cost, then £2k at £37.50 would be 50 hours, so £4k would need £113/hr. That's the cheapest possible labour scenario - and, frankly, is astonishingly high for non-dealer labour.

If there's £1500 of parts, then £500 at £37.50 would still be 13 hours, with the other £4k implying £340/hr, which seems high even for Ferrari dealer labour... Let alone a second-hand Merc.

[Deleted User]

What kind of a brake problem is it that costs £6k to fix? You could replace the entire braking system for under £1k, and for £6k could buy the literal best road car set up in the world with Brembo six pots.