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Universal Credit and reasonable adjustment - Am I being discriminated against ?
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Gokaija
Posts: 2 Newbie

I'm part of the managed migration from legacy benefits to UC (previously ESA, support group, limited to no capacity for work). I have made a claim online and have had an ID appointment booked.
I have no form of photo ID (haven't needed any for going on 13 years) so all I have is birth certificate, tenancy greement, previous contact with DWP via letter (2019) and a couple of historical p60's.
I suffer from extreme anxiety, E.U.P.D, depression and am possibly on the spectrum. I have asked for the ID appointment to be done over the phone via the UC journal and have recieved a reply stating that
"We are unable to do a phone/biographical appointment and have to see you with your original ID documents at the jobcentre ...."
I have been in contact with the UC helpline and have advised them that I dont have photo ID and have given them a breakdown of what I do have. In addition I have been in touch with the CAB's help to claim line and had a three way call with the UC helpline to try and get the adjustment I requested.
Im currently waiting for the CAB to call me back as they are at a loss as to why they would refuse this adjustment.
My question is ...Is this discriminatory ? Since everything I have read seems to imply that the DWP are bound by Law to make reasonable adjustments where they are able to do so and in this case I am being faced with what appears to be a flat out refusal.
I'm at a loss and having virtually constant panic attacks, my hands are shaking constantly and I honestly dont know where to turn.
Thanks
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Comments
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Unclear why they can't do a biographical appointment... others have recently with lacking ID."Do not attribute to conspiracy what can adequately be explained by incompetence" - rogerblack1
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Muttleythefrog said:Unclear why they can't do a biographical appointment... others have recently with lacking ID.
this is exactly what ive been told by the help to claim people at the CAB. There seems to be no discernible reason why they would refuse.0 -
Gokaija said:Muttleythefrog said:Unclear why they can't do a biographical appointment... others have recently with lacking ID.
this is exactly what ive been told by the help to claim people at the CAB. There seems to be no discernible reason why they would refuse."Do not attribute to conspiracy what can adequately be explained by incompetence" - rogerblack0 -
I see no reason why they can’t do a telephone biographical appointment either, they often do those if someone can’t attend an appointment in person due to their disability.0
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If they really can't do a telephone appointment, what about a home visit?0
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Spoonie_Turtle said:If they really can't do a telephone appointment, what about a home visit?0
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poppy12345 said:Spoonie_Turtle said:If they really can't do a telephone appointment, what about a home visit?0
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You also should have had a recent P.60 for 20240
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poppy12345 said:I see no reason why they can’t do a telephone biographical appointment either, they often do those if someone can’t attend an appointment in person due to their disability.0
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So it could be that you have a ID at risk marker or that they don't have sufficient data to conduct bio questions.
They are unable to confirm if your ID is at risk, but can tell you if there isn't enough data.
DWP guidance changed late last year, to offer telephone ID appointments in the first instance to people migrating from ESA to UC.2
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