Plusnet broadband price increase

NeillB

Hi.  Is it still the case that you can leave your minimum contract early if there's the usual April price hike? 

Ayr_Rage

If it's the usual annual increase as per your contract then you've never been able to leave without penalty.

iniltous

Most providers changed their T&C’s a few years ago to include an annual increase in price , initially the increase was based on inflation plus % , then changed to a figure in ££’s , quoted in advance, so an example, £30 , annual increase in March ( or whatever month the ISP states)  so increasing to £33 ( £3 quoted as the annual increase ) then £36 the following March (another £3 , this quoted upfront when taking a contract) .
A few providers don’t have an annual increase, generally they still put the price up every year , but you can leave penalty free if you follow the correct process within 30 days of being notified.
Plusnet have an annual increase in the T&C’s  , so  you can’t leave penalty free in inside your minimum term 

Neil_Jones

NeillB said:

Hi.  Is it still the case that you can leave your minimum contract early if there's the usual April price hike? 

See your T&Cs.  The answer is no because that's what you agreed to (unless it was before October one year (2022?) but those will have all expired by now) when you recontracted.

molerat

Just had my increase e-mail of + £1.73 which is CPI + 3.9%, 6.4%, instead of the 11.1% increase that others have had imposed under the new rules 

iniltous

That’s too much of  a sweeping statement. If someone had 900Mb broadband and paid £50 , and the new increase says. £3 a month for broadband , that increase of £3 on a £50 a month deal (as they should quote a price increase in ££ and Pence ) is 6% not 11.1% , if someone had 40Mb broadband with the same ISP and paid £30 then their increase is also £3 , but represents a 10% increase ..   you can’t generalise , your increase is your increase you can’t simply assume it’s the official increase rate in all circumstances 
PN are obviously going to the wire with CPI +% as they are now effectively outlawed, presumably the last date for getting rid of inflation based increases means they can continue with it for a while