UKPC parking query

spirografica

I let them know I was the keeper not the driver but that I’d been to the site and seen that the 1st sign said 3 hrs parking. The next sign had the times torn off as it was applied by sticker.  

Coupon-mad

"...will give us no alternative other than to make our final decision based on the previous information received. At this stage a POPLA verification code will be provided."

That's pretty clear. Not sure why you are asking what to do?  Obviously nothing.

spirografica

They did not answer any of the points in my correspondence.  I thought it would be a cut and dried win, with the sign having the parking times sticker torn off picture sent to them. If they provide a popla code, does that mean I have to appeal to popla? And in that time would the fine increase/will I win ?  

Coupon-mad

There's no 'fine' and it doesn't matter if it increases to a million pounds! Do nothing yet.

spirografica

Hi coupon mad,

I’ve now had a letter with the popla code. 

Is there another template I can use to appeal to popla? 

Thanks again for your input. 

Dear ———We have previously written to you regarding the above parking charge, requesting more information so we may reach a final decision for your appeal. As we have not received any further correspondence, the appeals process is complete and our view is that the parking charge has been correctly issued.

Our appeals process is now concluded, you may now choose one of the following options:

1) Pay the parking charge detailed above at the reduced rate of £60.00 to UK Parking Control Ltd. PLEASE REFER OVERLEAF FOR PAYMENT OPTIONS AND ADDRESS DETAILS.

2) Make an appeal to the independent adjudicator POPLA (Parking on Private Land Appeals) using the verification code provided above. Please note that if you wish to appeal to POPLA, you will lose the right to pay the discounted rate of £60.00, and should POPLA reject your appeal you will be required to pay the full amount of £100.00. If you opt to pay the parking charge you will be unable to appeal with POPLA. Appeals to POPLA must be made within twenty-eight days from the date of this letter. To appeal with POPLA, please visit www.popla.co.uk. If you are unable to access the internet, you may appeal by post – this must be done using a POPLA postal form which may be obtained by contacting POPLA by phone (0330 159 6126) or post (PO Box 1270, Warrington, WA4 9RL).

By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org/) provides an alternative dispute resolution service that would be competent to deal with your appeal. However, we have not chosen to participate in their alternative dispute resolution service. As such should you wish to appeal then you must do so to POPLA, as explained above.

3) If you choose to do nothing the parking charge will automatically increase after thirty-five days from the date of this letter to £100.00 and the matter will be passed to our debt recovery agent, at which point you will be liable to pay an additional charge of £70, in accordance with the terms and conditions of parking, and further charges will be claimed if court action is taken against you. Any

Coupon-mad

See 3rd post of 'you know which thread'!

spirografica

Hi coupon mad. I’m not sure as it was a ukpc car park and not horizon my bad. Do I refer to Horizon 28 days error 2025 thread still. Sorry 😔 or is there a popla appeal template 

Gr1pr

Study the newbies sticky thread in announcements near the top of the forum,  like coupon mad inferred,  check post 3 for popla guidance   ( no there is no popla appeal template,  but you can and should study recent popla success posts and threads within the last few months on here, starting with the Successful popla decisions in the popla sticky thread in announcements,  starting at the end and working backwards   )

I suggest that you change your thread title from Horizon to something more suitable too, like UKPC POPLA appeal 2025

spirografica

Thank you gr1pr, I appreciate you responding. I did look at the recent popla outcomes. I think I had a false idea that I could appeal based on the 28 day error thread. I’m not sure what my appeal basis would be as ukpc already ignored my appeal over the signage which  I sent photos of and not being the driver. I’m out of my depth I’m afraid and paying the £60 is looking like the best way to end this as I could end up having g to pay £100. Regards Spirografica

Coupon-mad

spirografica said:

Thank you gr1pr, I appreciate you responding. I did look at the recent popla outcomes. I think I had a false idea that I could appeal based on the 28 day error thread. I’m not sure what my appeal basis would be as ukpc already ignored my appeal over the signage which  I sent photos of and not being the driver. I’m out of my depth I’m afraid and paying the £60 is looking like the best way to end this as I could end up having g to pay £100. Regards Spirografica

No you aren't. You don't pay scams.

Just ignore UKPC and the £170 threatograms.