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Problems with octopus billing
Comments
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I know I keep saying this, but check the meter serial numbers shown on the bills. And look at the actual meter to see its serial number.
I'll bet you'll find the import bill has figures in the thousands with the old serial number, changing to the new serial number when it restarted counting up from zero. Meanwhile the export bill shows the 8000 estimated bill from the old meter, and the 0 reading from the new, but recorded the same serial number for both.0 -
Good result, it’s been resolved and our money is back in account.
I would just like to say thanks for all the advice as i think it helped as i could explain what the problem was and then it got sorted. So thanks for all the advice.MFW August 2027
£57.94 left to pay from 10%
overpayment allowance, (May 26).
End fix on 2.79% July 27
Mortgage free Aim July 2027
July 25 £57,000, £56950
August 25 £56,400
September £55,850/£55,800
October £55,195
November £54,600, £54,562.
December £54,000
January 2026 £53,450
February £52,8804
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