Problems with octopus billing

MeteredOut

MWT said:

MeteredOut said:

V3cash said:

Gerry1 said:

You're confusing kW with kWh.

Gerry1 said:

You're confusing kW with kWh.

Most likely 
I will take a picture of part of bill I don’t get and see if anyone else gets it.

This bill is not saying you've used 8000kWh costing £1200. It has used a zero reading from 9th Dec (presumably due to the new meter) and refunded that amount to your account.

You need to tell Octopus the final closing reading of the old meter (hopefully on a sticker as per above) and the current reading of the new meter. This will allow Octopus to bill on actual usage.

The bill, for some reason, is applying a 0p Standing Charge too.

It is zero standing charge because it is for an export meter reading not an import.... so that results in a charge not a refund.

The question is was there a payment made for the export on a previous bill and is it correct that there was any exported energy at all, or did the OP erroneously report an import meter reading as export?

D'oh, completely missed that. 

Gerry1

Looks like the reply was generated by AI.

AI may be useful for really simple queries, but with anything slightly out of the ordinary it just generates a load of nonsense.

debitcardmayhem

That screen shot shows that you are 900+ in credit, not debt! i.e. they owe you, but of course there may be other things to come.

Dogbyte009

debitcardmayhem said:

That screen shot shows that you are 900+ in credit, not debt! i.e. they owe you, but of course there may be other things to come.

You're reading that upside down. It was in credit on 2nd Jan but in debt on 24th.

Qyburn

That snippet from the bill shows a negative figure for export. They've take the October estimate, and the December actual as coming from the same meter. Hence concluding they had overpaid for 8016.1kWh export. Which they now want back.

I assume the meter change date was 9th Dec, either that or you've not exported anything by that date.

Either way what they should have done is to bill up to the meter change date using figures from the old meter only. Then restarted from zero.

Just a sample clip to show actual exports aren't shown as a negative figure ..

MWT

V3cash said:

MWT said:

MeteredOut said:

V3cash said:

Gerry1 said:

You're confusing kW with kWh.

Gerry1 said:

You're confusing kW with kWh.

Most likely 
I will take a picture of part of bill I don’t get and see if anyone else gets it.

This bill is not saying you've used 8000kWh costing £1200. It has used a zero reading from 9th Dec (presumably due to the new meter) and refunded that amount to your account.

You need to tell Octopus the final closing reading of the old meter (hopefully on a sticker as per above) and the current reading of the new meter. This will allow Octopus to bill on actual usage.

The bill, for some reason, is applying a 0p Standing Charge too.

It is zero standing charge because it is for an export meter reading not an import.... so that results in a charge not a refund.

The question is was there a payment made for the export on a previous bill and is it correct that there was any exported energy at all, or did the OP erroneously report an import meter reading as export?

....plus £1200 has been taken from my account balance so yes they have charged it

That is not in doubt, the question is were you previously incorrectly paid for the same, wrong, 8000 reading?

debitcardmayhem

Dogbyte009 said:

debitcardmayhem said:

That screen shot shows that you are 900+ in credit, not debt! i.e. they owe you, but of course there may be other things to come.

You're reading that upside down. It was in credit on 2nd Jan but in debt on 24th.

Mea culpa , but the figures still don’t add up, something weird there, the balances +/- adjustments don’t make sense

Qyburn

V3cash said:

The question is was there a payment made for the export on a previous bill and is it correct that there was any exported energy at all, or did the OP erroneously report an import meter reading as export?

....plus £1200 has been taken from my account balance so yes they have charged it

Can you look back to earlier bills, find a "real" reading from before the October estimate?

MWT

The bit to be careful about is the meter change, the readings and charges need to be reviewed for each meter.

So if this rogue 8000 reading was applied to the new meter and paid, then the correction is accurate.

If it was just applied to the new meter and then corrected without being paid then the reversal is wrong.

If the 8000 was applied to the old meter and then corrected on the new meter then that is also probably wrong as the old meter would not have been at zero...

The answer is in the previous bills though for sure...

V3cash

My head hurts!!!