What’s the best way to cancel a sale on EBay please?

hermante

Select Cancel Order from the seller menu, then choose "There was a problem with the buyer's address" as the reason. If the buyer has paid, just refund them first.

Done this many times with no sanction from ebay. Several of us who sell the same sort of items have started sharing a list of unscrupulous buyers keep making excessive bids in order to win, then file false INR or SNADs.

These scammers have made hundreds of ebay accounts years ago (or maybe they are buying accounts in good standing from other people) so it's not possible to block them until they win something and we then know it's the same scammers because they want us to post things to their address.

One guy had the gall to relist my item at the same time as he filed an INR, sadly impossible to prove that it was my item as he could in theory have bought it elsewhere

martindow

This is related to the OP's thread about selling a phone and then getting cold feet.  I don't think there is any suggestion that the buyer is fraudulent, apart from the OP's fears of that possibility.

As has been said, if the OP wants to cancel the sale they should do it so that the buyer gets their money back as soon as possible.  They shouldn't be made to wait a long time while a seller uses trickery or deception.

GadgetGuru

martindow said:

This is related to the OP's thread about selling a phone and then getting cold feet.  I don't think there is any suggestion that the buyer is fraudulent, apart from the OP's fears of that possibility.

As has been said, if the OP wants to cancel the sale they should do it so that the buyer gets their money back as soon as possible.  They shouldn't be made to wait a long time while a seller uses trickery or deception.

Completely agree with this. 

danny69

Captain_Maniwaring said:

Reluctantly having to cancel a sale ,seller has paid  (although I think the actual money is held nowadays ) what’s the least damaging way to cancel ?  ( cost and sanctions wise )
thanks

Why are you “Having to” cancel the sale? If the buyer has paid and you have the item to send then there are very few reasons NOT to honour the sale. It is sellers like this that give all sellers a bad reputation. I do think that other potential buyers should be made aware of instances of sellers cancelling sales and not honouring it. 

rollingmoon

danny69 said:

Captain_Maniwaring said:

Reluctantly having to cancel a sale ,seller has paid  (although I think the actual money is held nowadays ) what’s the least damaging way to cancel ?  ( cost and sanctions wise )
thanks

Why are you “Having to” cancel the sale? If the buyer has paid and you have the item to send then there are very few reasons NOT to honour the sale. It is sellers like this that give all sellers a bad reputation. I do think that other potential buyers should be made aware of instances of sellers cancelling sales and not honouring it. 

Because OP is worried about getting scammed on a high value item, justifiably IMO based on the number of threads here and elsewhere where precisely that has happened. Combined with the total absence of any protection for sellers I'd do the same thing had I made the mistake of listing an expensive modern phone on eBay.

soolin

rollingmoon said:

danny69 said:

Captain_Maniwaring said:

Reluctantly having to cancel a sale ,seller has paid  (although I think the actual money is held nowadays ) what’s the least damaging way to cancel ?  ( cost and sanctions wise )
thanks

Why are you “Having to” cancel the sale? If the buyer has paid and you have the item to send then there are very few reasons NOT to honour the sale. It is sellers like this that give all sellers a bad reputation. I do think that other potential buyers should be made aware of instances of sellers cancelling sales and not honouring it. 

Because OP is worried about getting scammed on a high value item, justifiably IMO based on the number of threads here and elsewhere where precisely that has happened. Combined with the total absence of any protection for sellers I'd do the same thing had I made the mistake of listing an expensive modern phone on eBay.

Seller didn’t make a mistake though, they listed the phone . By all means cancel, but be honest about it, let the buyer get their refund instantly rather than lie their way out of the sale.

RFW

soolin said:

rollingmoon said:

danny69 said:

Captain_Maniwaring said:

Reluctantly having to cancel a sale ,seller has paid  (although I think the actual money is held nowadays ) what’s the least damaging way to cancel ?  ( cost and sanctions wise )
thanks

Why are you “Having to” cancel the sale? If the buyer has paid and you have the item to send then there are very few reasons NOT to honour the sale. It is sellers like this that give all sellers a bad reputation. I do think that other potential buyers should be made aware of instances of sellers cancelling sales and not honouring it. 

Because OP is worried about getting scammed on a high value item, justifiably IMO based on the number of threads here and elsewhere where precisely that has happened. Combined with the total absence of any protection for sellers I'd do the same thing had I made the mistake of listing an expensive modern phone on eBay.

Seller didn’t make a mistake though, they listed the phone . By all means cancel, but be honest about it, let the buyer get their refund instantly rather than lie their way out of the sale.

The reason there is little seller protection is precisely because of things like this. A seller shouldn't be lying and making a buyer wait for something to arrive that hasn't been sent. Doing that gives the occasional scam buyer the opportunity to get away with conning another seller.

savergrant

cannugec5 said:

Captain_Maniwaring said:

Reluctantly having to cancel a sale ,seller has paid  (although I think the actual money is held nowadays ) what’s the least damaging way to cancel ?  ( cost and sanctions wise )
thanks

What or why has the seller paid? 

This makes no sense. 

I'm glad it's not just me. Also why 'reluctantly'? Is someone forcing them to?

rollingmoon

soolin said:

rollingmoon said:

danny69 said:

Captain_Maniwaring said:

Reluctantly having to cancel a sale ,seller has paid  (although I think the actual money is held nowadays ) what’s the least damaging way to cancel ?  ( cost and sanctions wise )
thanks

Why are you “Having to” cancel the sale? If the buyer has paid and you have the item to send then there are very few reasons NOT to honour the sale. It is sellers like this that give all sellers a bad reputation. I do think that other potential buyers should be made aware of instances of sellers cancelling sales and not honouring it. 

Because OP is worried about getting scammed on a high value item, justifiably IMO based on the number of threads here and elsewhere where precisely that has happened. Combined with the total absence of any protection for sellers I'd do the same thing had I made the mistake of listing an expensive modern phone on eBay.

Seller didn’t make a mistake though, they listed the phone . By all means cancel, but be honest about it, let the buyer get their refund instantly rather than lie their way out of the sale.

The mistake was trying to sell something like an expensive phone on eBay; worst idea ever, given how little eBay cares about sellers. I never suggested he should lie about it either, the fairest option is to just cancel the sale - the negative feedback is a pretty cheap lesson IMO.