Rejection letter

Andycap31

Hi I am in process of taking used car back to dealership. It has serious issues with drive shaft. I have had it independently checked by a garage and got details of faults. I have e mailed rejection letter and sent hard copy which has been signed for. I am within my 30 day period to reject my question is if dealer refuses refund ( I paid 13k by bank transfer) how do I go about getting g money back

born_again

You would have to go via money claim online.

But be aware that if dealer shuts up shop, then you are on a hiding to nothing if they have no funds.

Andycap31

It’s a major dealership over 400 cars I’m just expecting hassle

fatbelly

I think the guidance says they should resolve the matter within 14 days.

If they don't then you send a letter before claim.

If they are a big dealership, this won't be their first time. You should find they respond positively.

Andycap31

well we drove to garage and staff were rude we explained it was our right to reject the car as within 30 days. We told them we emailed Monday sent written documents which they signed for on Tuesday so we’re leaving the car. They said they would park it on street and leave keys in. We rang police they said they don’t deal incivil disputes. The garage rang police and they turned up. The garage is called Motorhub in Keighley, so you can work out what people we are dealing with. 2 tier police work at its peak absolutely disgusting. Looks like solicitors is next step

Wonka_2

Andycap31 said:

The garage is called Motorhub in Keighley

Looks like solicitors is next step

Unfortunately you’ll join the (long) list of disgruntled customers from there - and I can’t imagine many will have had success. 

Might be worth a read of the threads on Pistonheads to see what you’re dealing with - and that solicitors might be throwing good money after bad 

WellKnownSid

Wonka_2 said:

Andycap31 said:

The garage is called Motorhub in Keighley

Looks like solicitors is next step

Unfortunately you’ll join the (long) list of disgruntled customers from there - and I can’t imagine many will have had success. 

Wow, I just went to the website, they sell an awful lot of scrap metal.  A 62 plate Insignia with moon miles and a missing grille badge for £1200?

They also have some million pound cars on the lot, drug dealer specials, but you only need to look at the cheapest cars an outfit sells to assess the type of business they're running.

Andycap31

We have been naive as thought we were getting a bargain, we are going to repair car ourselves as my mrs not got stomach for legal fight. We been going through house move which has been ongoing 8 months so this is just more stress. I would not of gotten sick of punching those 2 salesmen yesterday arrogant obnoxious !!!!!! houses. A harsh lesson learned 

Wonka_2

WellKnownSid said:

Wonka_2 said:

Andycap31 said:

The garage is called Motorhub in Keighley

Looks like solicitors is next step

Unfortunately you’ll join the (long) list of disgruntled customers from there - and I can’t imagine many will have had success. 

Wow, I just went to the website, they sell an awful lot of scrap metal.  A 62 plate Insignia with moon miles and a missing grille badge for £1200?

They also have some million pound cars on the lot, drug dealer specials, but you only need to look at the cheapest cars an outfit sells to assess the type of business they're running.

There are all sorts of of allegations about the place - and many posts that ‘disappear’ - but not somewhere to touch with a barge pole 

WellKnownSid

Wonka_2 said:

WellKnownSid said:

Wonka_2 said:

Andycap31 said:

The garage is called Motorhub in Keighley

Looks like solicitors is next step

Unfortunately you’ll join the (long) list of disgruntled customers from there - and I can’t imagine many will have had success. 

Wow, I just went to the website, they sell an awful lot of scrap metal.  A 62 plate Insignia with moon miles and a missing grille badge for £1200?

They also have some million pound cars on the lot, drug dealer specials, but you only need to look at the cheapest cars an outfit sells to assess the type of business they're running.

There are all sorts of of allegations about the place - and many posts that ‘disappear’ - but not somewhere to touch with a barge pole 

I did see a lot of cars in photos with higher screen prices - 50-100% more than the online price.  I wondered if they were, say, buying cars at £10k and flogging them on at £8k for a quick sale.

Mildly_Miffed

A driveshaft can be easily replaced, usually fairly cheaply, and is not going to be grounds for rejection of a car.