Trade Centre sell a faulty car (Merged)

Grumpy_chap

Make clear to the CC that:
 - this is an S75 claim under Consumer Credit Act (not chargeback)
 - you are making a full rejection under short term right to reject, there should be no deduction
 - the car is at the Dealer who has since refused to engage with you
 - you are holding the CC jointly and severally liable.
Do not let the CC fob you off.

You may wish to read the following guides so that you are better informed:
https://www.moneysavingexpert.com/reclaim/section75-protect-your-purchases/
https://www.moneyhelper.org.uk/en/everyday-money/credit/how-youre-protected-when-you-pay-by-card

This is only available if you definitely paid by CREDIT card, not debit card.

Regular users of the Forum will know that I am usually sympathetic to giving the Trader a second chance / opportunity to repair and I am generally not supportive of S75.  This seems such a clear case that the Trader does not deserve any further chances and exactly when S75 needs to step up.

Alderbank

HillStreetBlues said:

I agree with the others, those lights are classed as a major fault, you are in your rights to reject it for a full refund.
Well done for taking the photo.

No, it's far too early to say that yet.

The lights themselves are not even a fault, they are doing what they are designed to do. What matters is the reason why they lit up.
A loose filler cap, a faulty sensor, blocked DPF, a temporary electrical issue, or even environmental factors like humidity can trigger the EML. It's a pity we don't know the ODB code.

If the fault can be easily rectified by the dealer (for example replacing a failed oxygen sensor, which is a common reason) it is not considered to be a significant fault and not a valid reason to reject the car.

Does it have a diesel engine?

HillStreetBlues

Alderbank said:

HillStreetBlues said:

I agree with the others, those lights are classed as a major fault, you are in your rights to reject it for a full refund.
Well done for taking the photo.

No, it's far too early to say that yet.

The lights themselves are not even a fault, they are doing what they are designed to do. What matters is the reason why they lit up.
A loose filler cap, a faulty sensor, blocked DPF, a temporary electrical issue, or even environmental factors like humidity can trigger the EML. It's a pity we don't know the ODB code.

If the fault can be easily rectified by the dealer (for example replacing a failed oxygen sensor, which is a common reason) it is not considered to be a significant fault and not a valid reason to reject the car.

Does it have a diesel engine?

If OP put it for an MOT with those lights on it would fail, I would class that as a major fault.

Jenni_D

Those lights (to me) say "Do not drive this car, stop now!" as they are red. If they'd been amber then that would change things, but they're not.

Ksw3

HillStreetBlues said:

I agree with the others, those lights are classed as a major fault, you are in your rights to reject it for a full refund.
Well done for taking the photo.

Although using your phone whilst in control of a vehicle.... not so great!

HillStreetBlues

Ksw3 said:

HillStreetBlues said:

I agree with the others, those lights are classed as a major fault, you are in your rights to reject it for a full refund.
Well done for taking the photo.

Although using your phone whilst in control of a vehicle.... not so great!

As OP stated "we" I gave the OP the benefit of doubt that the passenger took the photo.

Jenni_D

The car looks like it is parked at the side of the road in the photos? 🤷‍♀️

Jumblebumble

HillStreetBlues said:

Alderbank said:

HillStreetBlues said:

I agree with the others, those lights are classed as a major fault, you are in your rights to reject it for a full refund.
Well done for taking the photo.

No, it's far too early to say that yet.

The lights themselves are not even a fault, they are doing what they are designed to do. What matters is the reason why they lit up.
A loose filler cap, a faulty sensor, blocked DPF, a temporary electrical issue, or even environmental factors like humidity can trigger the EML. It's a pity we don't know the ODB code.

If the fault can be easily rectified by the dealer (for example replacing a failed oxygen sensor, which is a common reason) it is not considered to be a significant fault and not a valid reason to reject the car.

Does it have a diesel engine?

If OP put it for an MOT with those lights on it would fail, I would class that as a major fault.

Major Fault
What even if it is caused by a £30 coil pack that takes minutes to fit?
I don't think so.

visidigi

Jumblebumble said:

HillStreetBlues said:

Alderbank said:

HillStreetBlues said:

I agree with the others, those lights are classed as a major fault, you are in your rights to reject it for a full refund.
Well done for taking the photo.

No, it's far too early to say that yet.

The lights themselves are not even a fault, they are doing what they are designed to do. What matters is the reason why they lit up.
A loose filler cap, a faulty sensor, blocked DPF, a temporary electrical issue, or even environmental factors like humidity can trigger the EML. It's a pity we don't know the ODB code.

If the fault can be easily rectified by the dealer (for example replacing a failed oxygen sensor, which is a common reason) it is not considered to be a significant fault and not a valid reason to reject the car.

Does it have a diesel engine?

If OP put it for an MOT with those lights on it would fail, I would class that as a major fault.

Major Fault
What even if it is caused by a £30 coil pack that takes minutes to fit?
I don't think so.

The time for the garage to fit a coil pack for a fault would be on the 99 point check and test drive before sale. You don't get away with selling a product where the buyer is the tester of the product - especially not two faults with a purchase within 4 miles.

mikrt

Jumblebumble said:

HillStreetBlues said:

Alderbank said:

HillStreetBlues said:

I agree with the others, those lights are classed as a major fault, you are in your rights to reject it for a full refund.
Well done for taking the photo.

No, it's far too early to say that yet.

The lights themselves are not even a fault, they are doing what they are designed to do. What matters is the reason why they lit up.
A loose filler cap, a faulty sensor, blocked DPF, a temporary electrical issue, or even environmental factors like humidity can trigger the EML. It's a pity we don't know the ODB code.

If the fault can be easily rectified by the dealer (for example replacing a failed oxygen sensor, which is a common reason) it is not considered to be a significant fault and not a valid reason to reject the car.

Does it have a diesel engine?

If OP put it for an MOT with those lights on it would fail, I would class that as a major fault.

Major Fault
What even if it is caused by a £30 coil pack that takes minutes to fit?
I don't think so.

The engine management light showing at an MOT will fail as a major defect. 

The tester will not need to find out if it's a £30 item I'm afraid.