Fast Track Reclaim are invoicing me for an tax refund six years after they completed my PPI claim

paulb22

Hi all

In 2019 I used Fast Track Reclaim to get a PPI refund

On 22/1/2025 I received an income tax refund from HMRC for the 2023/4 tax year for £924.80

On 4/2/2025 I received an invoice from FTR headed HMRC Tax Refund Fee for £332.93 + VAT of £66.59 (total £399.52)

I seem to remember that I authorised FTR to act as my tax agent for the PPI claim. I have spoken to HMRC and they told me that FTR were still down as my agent (I've now corrected that). Unfortunately I no longer have the paperwork, but I'm pretty sure that the authorisation was specific to that claim.

Any thoughts or advice would be welcome.

DullGreyGuy

An agent for HMRC is all or nothing

Dazed_and_C0nfused

paulb22 said:

Hi all

In 2019 I used Fast Track Reclaim to get a PPI refund

On 22/1/2025 I received an income tax refund from HMRC for the 2023/4 tax year for £924.80

On 4/2/2025 I received an invoice from FTR headed HMRC Tax Refund Fee for £332.93 + VAT of £66.59 (total £399.52)

I seem to remember that I authorised FTR to act as my tax agent for the PPI claim. I have spoken to HMRC and they told me that FTR were still down as my agent (I've now corrected that). Unfortunately I no longer have the paperwork, but I'm pretty sure that the authorisation was specific to that claim.

Any thoughts or advice would be welcome.

You may be able get HMRC to send you a copy of the (repayment) authority submitted by Fast Track Reclaim.

It would seem a little odd for you to sign something saying you agree for HMRC to send tax refunds due for tax years that didn't even exist back in 2019 to a third party but sometimes people just sign whatever is put Infront of them 😳

Certainly worth keeping an eye on who you have authorised HMRC to send copies of your tax information to going forward.  Had you asked HMRC to remove them as acting on your behalf once the PPI refund was resolved they presumably wouldn't even know about your £924.80 windfall.

Grumpy_chap

paulb22 said:

Hi all

In 2019 I used Fast Track Reclaim to get a PPI refund

On 22/1/2025 I received an income tax refund from HMRC for the 2023/4 tax year for £924.80

On 4/2/2025 I received an invoice from FTR headed HMRC Tax Refund Fee for £332.93 + VAT of £66.59 (total £399.52)

I seem to remember that I authorised FTR to act as my tax agent for the PPI claim. I have spoken to HMRC and they told me that FTR were still down as my agent (I've now corrected that). Unfortunately I no longer have the paperwork, but I'm pretty sure that the authorisation was specific to that claim.

Any thoughts or advice would be welcome.

What was the January 2025 refund for?
Were FTR putting repeated claims in for you for some kind of expense?
Is the claim that led to the refund correct?
The worst case here is that FTR are due their fee and the claim turns out to be invalid so HMRC recover the refund amount and you are still down the FTR fee.