Lifetime warranty claims from a company that will not honor them?

Wolf78

Grumpy_chap said:

Ergates said:

Okell said:

Are you saying somebody else bought them and gave them to you as a gift?

I think they're saying they don't have a "proper" receipt as they bought them off ebay.

The current warranty as per the website states:

"The lifetime barrel guarantee is only available for darts purchased through Target Darts or stockists. Darts purchased second-hand are not eligible for the lifetime barrel guarantee."

If that is unchanged since the OP purchased, the first challenge will be whether the supplier via EBay was a "stockist" or whether these are considered a second-hand purchase in terms of the lifetime guarantee.

Okell said:

Would that apply to a lifetime guarantee?  (Unless the T&Cs said so).

This isn't a CRA claim

Undervalued said:

I have no idea if there are any legal precedents regarding so called "lifetime warranties" for any vaguely similar types of product?

What does "lifetime" refer to in a "lifetime" guarantee?

• The lifetime of the product?  (However that is determined.)
• The lifetime of the purchaser?
• The lifetime of the business?
• The lifecycle of the product?  (So once the product is discontinued and spares are not available, the lifetime is reached - product obsolete)

It would be good to know if there is some legal precedent that defines "lifetime".  It may be that there is none as "lifetime" expectation can vary wildly between different types of items.  That does not even need to be linked to original purchase price.  I'd expect, for example, the "lifetime" of a gold watch which is to become an heirloom to be far higher than the "lifetime" of a prestige car, yet the car likely has a higher original cost.

Grumpy_chap said:

Ergates said:

Okell said:

Are you saying somebody else bought them and gave them to you as a gift?

I think they're saying they don't have a "proper" receipt as they bought them off ebay.

The current warranty as per the website states:

"The lifetime barrel guarantee is only available for darts purchased through Target Darts or stockists. Darts purchased second-hand are not eligible for the lifetime barrel guarantee."

If that is unchanged since the OP purchased, the first challenge will be whether the supplier via EBay was a "stockist" or whether these are considered a second-hand purchase in terms of the lifetime guarantee.

Okell said:

Would that apply to a lifetime guarantee?  (Unless the T&Cs said so).

This isn't a CRA claim

Undervalued said:

I have no idea if there are any legal precedents regarding so called "lifetime warranties" for any vaguely similar types of product?

What does "lifetime" refer to in a "lifetime" guarantee?

• The lifetime of the product?  (However that is determined.)
• The lifetime of the purchaser?
• The lifetime of the business?
• The lifecycle of the product?  (So once the product is discontinued and spares are not available, the lifetime is reached - product obsolete)

It would be good to know if there is some legal precedent that defines "lifetime".  It may be that there is none as "lifetime" expectation can vary wildly between different types of items.  That does not even need to be linked to original purchase price.  I'd expect, for example, the "lifetime" of a gold watch which is to become an heirloom to be far higher than the "lifetime" of a prestige car, yet the car likely has a higher original cost.

With regard to the seller being a stockist, yes, they were an official Target darts authorised reseller selling on eBay.

Okell

Wolf78 said:

Okell said:

Looking at their website they say clearly say (currently at least) that you will need proof of purchase when claiming against the guarantee.

Did you not keep the receipt or any emails or order confirmation whan you bought the darts?

They also currently say that they will email you with confirmation when you register the guarantee.  did they email you when you registered?

Also what does this mean?

Wolf78 said:

... Target darts wanted proof of purchase via a receipt, as the warranty is only valid for the purchaser...

 

Are you saying somebody else bought them and gave them to you as a gift?

In that, I meant they will not honour the warranty for secondhand darts. I should have made that a little bit more legible. Many thanks for responding.

If you were a second-hand purchaser and the guarantee is non-transferrable then you have no claim.

(However, in your OP you said you bought them from "an official darts seller".  What did you mean by that?  WEre they or were they not a Target Darts stockist?)

Wolf78

Okell said:

Wolf78 said:

Okell said:

Looking at their website they say clearly say (currently at least) that you will need proof of purchase when claiming against the guarantee.

Did you not keep the receipt or any emails or order confirmation whan you bought the darts?

They also currently say that they will email you with confirmation when you register the guarantee.  did they email you when you registered?

Also what does this mean?

Wolf78 said:

... Target darts wanted proof of purchase via a receipt, as the warranty is only valid for the purchaser...

 

Are you saying somebody else bought them and gave them to you as a gift?

In that, I meant they will not honour the warranty for secondhand darts. I should have made that a little bit more legible. Many thanks for responding.

If you were a second-hand purchaser and the guarantee is non-transferrable then you have no claim.

(However, in your OP you said you bought them from "an official darts seller".  What did you mean by that?  WEre they or were they not a Target Darts stockist?)

Yes, they were an official stockist and reseller for Target darts and other brands whilst trading on eBay.

Wolf78

Okell said:

Looking at their website they say clearly say (currently at least) that you will need proof of purchase when claiming against the guarantee.

Did you not keep the receipt or any emails or order confirmation whan you bought the darts?

They also currently say that they will email you with confirmation when you register the guarantee.  did they email you when you registered?

Also what does this mean?

Wolf78 said:

... Target darts wanted proof of purchase via a receipt, as the warranty is only valid for the purchaser...

 

Are you saying somebody else bought them and gave them to you as a gift?

I was and am the original purchaser of these darts. Many thanks.

the_lunatic_is_in_my_head

Grumpy_chap said:What is the lifetime of a set of Target Darts?Your darts are 17 years old, so any remedy would be subject to a deduction of the proportion of use you have gained form the darts compared to the lifetime of the set of darts.  I would quite imagine that the deduction could be 100%.

Okell said:

 Would that apply to a lifetime guarantee?  (Unless the T&Cs said so).

This isn't a CRA claim

If the guarantee offers to replace with new then the loss from the warranty not being actioned is the cost of new darts (or parts of the dart). 

Worth noting although warranties are above consumer rights, Part 2 of the CRA applies to "a contract between a trader and a consumer" (excluding employment), the unfair terms section still applies here. 

So

https://www.legislation.gov.uk/ukpga/2015/15/section/69

If a term in a consumer contract, or a consumer notice, could have different meanings, the meaning that is most favourable to the consumer is to prevail.

Question for OP how is "lifetime" and "receipt" defined in the terms, if left open then OP is entitled to whatever the warranty offered (if what's happened to the darts is covered obviously).

Okell

Wolf78 said:

Okell said:

Wolf78 said:

Okell said:

Looking at their website they say clearly say (currently at least) that you will need proof of purchase when claiming against the guarantee.

Did you not keep the receipt or any emails or order confirmation whan you bought the darts?

They also currently say that they will email you with confirmation when you register the guarantee.  did they email you when you registered?

Also what does this mean?

Wolf78 said:

... Target darts wanted proof of purchase via a receipt, as the warranty is only valid for the purchaser...

 

Are you saying somebody else bought them and gave them to you as a gift?

In that, I meant they will not honour the warranty for secondhand darts. I should have made that a little bit more legible. Many thanks for responding.

If you were a second-hand purchaser and the guarantee is non-transferrable then you have no claim.

(However, in your OP you said you bought them from "an official darts seller".  What did you mean by that?  WEre they or were they not a Target Darts stockist?)

Yes, they were an official stockist and reseller for Target darts and other brands whilst trading on eBay.

Wolf78 said:

Okell said:

Looking at their website they say clearly say (currently at least) that you will need proof of purchase when claiming against the guarantee.

Did you not keep the receipt or any emails or order confirmation whan you bought the darts?

They also currently say that they will email you with confirmation when you register the guarantee.  did they email you when you registered?

Also what does this mean?

Wolf78 said:

... Target darts wanted proof of purchase via a receipt, as the warranty is only valid for the purchaser...

 

Are you saying somebody else bought them and gave them to you as a gift?

I was and am the original purchaser of these darts. Many thanks.

Do you have no proof of purchase whatsoever? 

eg email order confirmation; email dispatch confirmation; email from Target confirming registration

Wolf78

Okell said:

Wolf78 said:

Okell said:

Wolf78 said:

Okell said:

Looking at their website they say clearly say (currently at least) that you will need proof of purchase when claiming against the guarantee.

Did you not keep the receipt or any emails or order confirmation whan you bought the darts?

They also currently say that they will email you with confirmation when you register the guarantee.  did they email you when you registered?

Also what does this mean?

Wolf78 said:

... Target darts wanted proof of purchase via a receipt, as the warranty is only valid for the purchaser...

 

Are you saying somebody else bought them and gave them to you as a gift?

In that, I meant they will not honour the warranty for secondhand darts. I should have made that a little bit more legible. Many thanks for responding.

If you were a second-hand purchaser and the guarantee is non-transferrable then you have no claim.

(However, in your OP you said you bought them from "an official darts seller".  What did you mean by that?  WEre they or were they not a Target Darts stockist?)

Yes, they were an official stockist and reseller for Target darts and other brands whilst trading on eBay.

Wolf78 said:

Okell said:

Looking at their website they say clearly say (currently at least) that you will need proof of purchase when claiming against the guarantee.

Did you not keep the receipt or any emails or order confirmation whan you bought the darts?

They also currently say that they will email you with confirmation when you register the guarantee.  did they email you when you registered?

Also what does this mean?

Wolf78 said:

... Target darts wanted proof of purchase via a receipt, as the warranty is only valid for the purchaser...

 

Are you saying somebody else bought them and gave them to you as a gift?

I was and am the original purchaser of these darts. Many thanks.

Do you have no proof of purchase whatsoever? 

eg email order confirmation; email dispatch confirmation; email from Target confirming registration

With it being so long ago a lot of the information will have been lost as in the original receipt and emails as that was when I was with Tesco email, and they ceased some time ago. The only thing I do have is a page that eBay archival team recently sent me, it shows the date of purchase, the shop's name and the product purchased with all the relevant details on there that could only be supplied by eBay and of course linked to my account. I would post it here, but I do not think there is a way of attaching something to the comments.

Okell

Regarding what a lifetime guarantee is I'll give Tilley hats a free advert again.

Tilley honoured their lifetime guarantee on a hat that was over 20 years old and that I hadn't looked after particularly well.

I asked a local retailer - who I hadn't purchased it from - whether it was worth trying to claim on the guarantee after over 20 years and he told me "Yes!" and that in his experience Tilley always honoured the gurantee.

Tilley didn't need proof of purchase either - they were satisfied by a hat with a hole in it

Wolf78

Okell said:

Regarding what a lifetime guarantee is I'll give Tilley hats a free advert again.

Tilley honoured their lifetime guarantee on a hat that was over 20 years old and that I hadn't looked after particularly well.

I asked a local retailer - who I hadn't purchased it from - whether it was worth trying to claim on the guarantee after over 20 years and he told me "Yes!" and that in his experience Tilley always honoured the gurantee.

Tilley didn't need proof of purchase either - they were satisfied by a hat with a hole in it

Nice that a company like Tilley honoured its warranty, and thank you for the response to my post. Target darts were good with their customers in the early days in that I had dealt with them in the 2008+, now it appears that the customer service is not supportive of its customers which is reflected with comments on various groups who have had the exact same issues regardless of receipts and proof of purchase with differing items.

Ergates

Okell said:

Regarding what a lifetime guarantee is I'll give Tilley hats a free advert again.

Tilley honoured their lifetime guarantee on a hat that was over 20 years old and that I hadn't looked after particularly well.

I asked a local retailer - who I hadn't purchased it from - whether it was worth trying to claim on the guarantee after over 20 years and he told me "Yes!" and that in his experience Tilley always honoured the gurantee.

Tilley didn't need proof of purchase either - they were satisfied by a hat with a hole in it

Had you been feeding it to an elephant?