Can I get all my money back if seller claimed they would be suitable for the job but weren't?

the_lunatic_is_in_my_head

Grumpy_chap said:

the_lunatic_is_in_my_head said:

Might be missing it but I can't see anything about cancelling the contract and their website doesn't say how much the return will cost

I think they cover change of mind return in the returns policy, but giving 28 days rather than 14 days.
https://www.matsgrids.co.uk/returns-policy/

It is a bit clunky in the wording though.

I saw that but it's so far off the right to cancel I can only assume it's their own policy.

GervisLooper said:

1 year and 14 days!? How come so long?

I thought it was usually only 28 days after purchase for online sales.

It's usually 14 but if they don't inform you about your right to cancel correctly then as per my post, easiest route to a full refund   

powerful_Rogue

the_lunatic_is_in_my_head said:

Grumpy_chap said:

the_lunatic_is_in_my_head said:

Might be missing it but I can't see anything about cancelling the contract and their website doesn't say how much the return will cost

I think they cover change of mind return in the returns policy, but giving 28 days rather than 14 days.
https://www.matsgrids.co.uk/returns-policy/

It is a bit clunky in the wording though.

I saw that but it's so far off the right to cancel I can only assume it's their own policy.

GervisLooper said:

1 year and 14 days!? How come so long?

I thought it was usually only 28 days after purchase for online sales.

It's usually 14 but if they don't inform you about your right to cancel correctly then as per my post, easiest route to a full refund   

Depending on whether they sent any cancellation information to the OP in a durable format.

Op, remember it's all all great having these rights, however enforcing them is a different matter. If the comapny don't play along, you will have to engage court action.

the_lunatic_is_in_my_head

powerful_Rogue said:

Depending on whether they sent any cancellation information to the OP in a durable format.

Covered above

the_lunatic_is_in_my_head said:

 in the absence of any info via email/paperwork with the goods,

GervisLooper

powerful_Rogue said:

the_lunatic_is_in_my_head said:

Grumpy_chap said:

the_lunatic_is_in_my_head said:

Might be missing it but I can't see anything about cancelling the contract and their website doesn't say how much the return will cost

I think they cover change of mind return in the returns policy, but giving 28 days rather than 14 days.
https://www.matsgrids.co.uk/returns-policy/

It is a bit clunky in the wording though.

I saw that but it's so far off the right to cancel I can only assume it's their own policy.

GervisLooper said:

1 year and 14 days!? How come so long?

I thought it was usually only 28 days after purchase for online sales.

It's usually 14 but if they don't inform you about your right to cancel correctly then as per my post, easiest route to a full refund   

Depending on whether they sent any cancellation information to the OP in a durable format.

Op, remember it's all all great having these rights, however enforcing them is a different matter. If the comapny don't play along, you will have to engage court action.

Indeed I found that out about this time last year when a warranty was not honored and the (another company) simply stopped responding when I informed them of the breaches of consumer rights.

As I really wanted the device working again as was used daily and was confident I could fix it myself, voiding the warranty, I just did that as otherwise it would have been a very drawn out process.

Just have to play it by ear with each company.

GervisLooper

the_lunatic_is_in_my_head said:

powerful_Rogue said:

Depending on whether they sent any cancellation information to the OP in a durable format.

Covered above

the_lunatic_is_in_my_head said:

 in the absence of any info via email/paperwork with the goods,

Ok I just re-read the which article: https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations-ajWHC8m21cAk

So I request a full refund and when they see they are muddy and one broken they are then entitled to ask for a reduction? I have no problem with a modest reduction based on that but I do kind of think it is their fault for misleading me into assuming they would be fine but you are saying better use right to cancel and reduction rather than not fit for purpose correct?

Should I ask them to pay for postage back and expect refund of the good's price and original postage costs?

Tucosalamanca

The installation PDF available on the link shared, showing exactly how the mats should be installed along with detailed specification.
It's two tabs along from the screenshot you shared.

You haven't been misled in any way. You chose to install them incorrectly.

As others have pointed out, it's very apparent that you have limited (at best) experience of groundworks or land management.

One the other thread, you have been getting sound advice but keep choosing to ignore it and do your own thing....

Your choice but I find it incredulous that you expect retailers to pick up the tab for your 'trials'

the_lunatic_is_in_my_head

GervisLooper said:

the_lunatic_is_in_my_head said:

powerful_Rogue said:

Depending on whether they sent any cancellation information to the OP in a durable format.

Covered above

the_lunatic_is_in_my_head said:

 in the absence of any info via email/paperwork with the goods,

Ok I just re-read the which article: https://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations-ajWHC8m21cAk

So I request a full refund and when they see they are muddy and one broken they are then entitled to ask for a reduction? I have no problem with a modest reduction based on that but I do kind of think it is their fault for misleading me into assuming they would be fine but you are saying better use right to cancel and reduction rather than not fit for purpose correct?

Should I ask them to pay for postage back and expect refund of the good's price and original postage costs?

Well technically your rights are to return and get a full refund. 

If they only part refunded you have to send a letter before action and then file small claims, the letter of the law says no deduction for handling if correct info not given. 

"A few hundred quid" suggests 20-30sm which is 200-300 panels?  Opening the boxes isn't a problem, how many panels are muddy and broken?

GervisLooper

the_lunatic_is_in_my_head said:

Well technically your rights are to return and get a full refund. 

If they only part refunded you have to send a letter before action and then file small claims, the letter of the law says no deduction for handling if correct info not given. 

"A few hundred quid" suggests 20-30sm which is 200-300 panels?  Opening the boxes isn't a problem, how many panels are muddy and broken?

It is 15m2, 135 panels to be exact. There were 6 boxes total, one was smaller than the others. I opened 3, including the smaller, so a little under half are opened. All will be muddy to various degrees.