Kindle won't charge even though charging light is on

kuepper

I only use it once or twice a year for holidays but this time I left it charging for several hours and it didn't charge. The amber charging light was on but eventually went off and the on/off button doesn't do anything. Tried different chargers and also my laptop and all showed the amber charging light but it didn't charge. The screen just displays the attached:  an empty battery and an image to connect a cable to power, Is this the end?

born_again

Sounds like the lack of use & a flat battery has killed it.
Batteries do not like being kept flat for extended periods.

MikeJXE

You could try a factory reset 

From the Kindle home page, tap the three dots button in the top right. Then tap 'settings' from the menu. In settings tap 'device options'. Tap 'reset' at the bottom of the options. Tap 'yes' to reset your Kindle to factory settings.

kuepper

MikeJXE said:

You could try a factory reset 

From the Kindle home page, tap the three dots button in the top right. Then tap 'settings' from the menu. In settings tap 'device options'. Tap 'reset' at the bottom of the options. Tap 'yes' to reset your Kindle to factory settings.

I can't get the Kindle home page, I can only see what's shown in the photo. Turning off/on button does nothing even if held down for a minute before releasing it

Emmia

Have you tried holding the power button down for exactly 20seconds?

If that doesn't work I think it's dead as a dodo.

MikeJXE

Have you tried forcing a reset by holding the power for at least 40 seconds while plugged in ? 

outofworksch

Do you have another cable you could try?

kuepper

I've tried different cables/chargers and also tried via laptop and via powerbank, nothing works.

kuepper

MikeJXE said:

Have you tried forcing a reset by holding the power for at least 40 seconds while plugged in ? 

yes I have

kuepper

Emmia said:

Have you tried holding the power button down for exactly 20seconds?

If that doesn't work I think it's dead as a dodo.

I've tried 20 secs, 40 secs and 60 secs

matelodave

Generally if you leave stuff with a flat battery then you've effectively killed it. Once the battery has gone below a certain level the battery management system will not allow the battery to charge anymore.

Sometimes they can be sort of recovered but you need to take the thing apart and apply power direct to the battery terminals, bypassing the battery management system and getting the battery voltage above the cut-off threshold, but generally it's beyond it unless you can replace the battery. Have a shufti on t'interweb to see video's on how to do it like this - https://www.bing.com/videos/riverview/relatedvideo?q=replace+a+battery+in+a+kindle&mid=8D662A6F74B6678A89288D662A6F74B6678A8928&FORM=VIRE