BA refusing compensation for flight delayed 12 hours

Karenthomasson

Hi,  booked through British Airways,  Business Class tickets to fly Christchurch to Sydney.  The flight was operated by Qantas.  Husband and I were due to fly Christchurch to Sydney 17th November 2024 at 6.00am.  We arrived at the airport at 3.30am to discover our flight was delayed until 18.00 that day (12 Hours). As we did not have a connecting flight in Sydney we were refused any alternative flight.  BA have refused compensation and suggest I raise a claim with Qantas.
Please can someone advise if this is my next step?

jimi_man

Hi. What rule have you claimed under? This is not compensation under EU (UK) 261 as it hasn't started or finished in the the EU. I'm not sure of the Australian law around this but I suspect there isn't any. 

eskbanker

Karenthomasson said:

Hi,  booked through British Airways,  Business Class tickets to fly Christchurch to Sydney.  The flight was operated by Qantas.  Husband and I were due to fly Christchurch to Sydney 17th November 2024 at 6.00am.  We arrived at the airport at 3.30am to discover our flight was delayed until 18.00 that day (12 Hours). As we did not have a connecting flight in Sydney we were refused any alternative flight.  BA have refused compensation and suggest I raise a claim with Qantas.
Please can someone advise if this is my next step?

Yes, Qantas seems the obvious place to go:

https://www.qantas.com/gb/en/book-a-trip/flights/compensation-and-refunds-policy.html
https://www.qantas.com/gb/en/book-a-trip/flights/rights-under-the-acl.html