Damaged coat

lisyloo

sammyjammy said:

It would never occur to me to even try and get recompense for this, I would have just assumed its my fault and suck it up!

I'd be concerned about the damage it could do to a person if it rips a coat.
I've been injured in this manner.

lisyloo

the_lunatic_is_in_my_head said:

lisyloo said:

Evri do parcels for £3.20 if it's inconvenient to visit.

Would do RM Tracked 48 (if less than £150) with free collection/PO drop off for the extra 19 pence  

https://send.royalmail.com/send/youritem?country=GBR&format&weight=&weightUnit=G

Yes OP I guess if they are paying for the coat they can ask to have it  

swings and roundabouts.
waiting in for 4 hours isn't always convenient (and no they don't always read the secure place instructions).

I've heard of a number of people having parcels not scanned by RM on collection.

But it's down to personal preference. My evri store is one of those "open all hours".

elsien

sammyjammy said:

It would never occur to me to even try and get recompense for this, I would have just assumed it’s my fault and suck it up!

I’ve done it before now with a pair of shoes that got stuck in a grating and tore the heel off. I was so annoyed. I stomped back into the shop waving my shoe at them and asking what they were going do about it. 

I actually meant what were they going to  do to make the floor safe, rather than what they were going to do about compensating me, but when compensation was offered, I wasn’t saying no.

Aylesbury_Duck

Seems reasonable and fair to me.  They're effectively giving you the funds to buy a replacement so it's only fair that they ask for the old one, otherwise you'd have a replacement coat and the old one, which you could fix or use as a gardening coat, for example.  In other words in a better position than you were in before the incident.

Ergates

Mummy_Shopper said:

Recently I visited a local store and my coat got caught on a metal rod hanging from a sweet display. The coat has torn and I have raised a complaint with the store. They've watched the CCTV footage, have the photographs I took and have my proof of purchase. They've agreed to reimburse me the cost of the coat but are now asking for the coat to be sent to them before they send payment. I have questioned why they need the coat as well and they have stated for 'auditing purposes'.

I just want to know if this is right as I feel they are inconveniencing me further...

If they're reimbursing you the cost of the coat (rather than just paying for a repair) then they're basically buying the coat off you - it's theirs now.

Grumpy_chap

I agree that the replacing the coat means the old coat becomes the shop's to do with as they chose.

I also agree that, strictly speaking, the OP should be compensated to the value of an X year old used coat, not a brand new coat which is betterment.

I suspect, in reality, the shop is treating this as a goodwill payment, not accepting any liability and will pay the full cost of a coat assuming it was a mass-market High Street brand so the sum involved is not excessive.