Enterprise car rental

Andy030666

there was 20 mins in between my driving away and the previous customer. The independent advisor said it was driver error not sure how a clutch can tell between  two different drivers and who is too blame I was just unfortunate that the clutch went on me so easy target to charge.

Hoenir

What was the driver error ?  

born_again

SiliconChip said:

How did you pay for the car hire, and how much was the hire cost? If it was credit card and over £100 then you can involve your card issuer by making a S75 claim. If that doesn't work then you'll probably have to threaten legal action, and take it if necessary.

Just remember cost would be per day & that is what would count here. Looking at a Nissan juke from Heathrow it is only £42 a day.
No S75 & even if it was over £100 a day. I cant see any breach of contract &/or misrepresentation here. As this is all covered in Enterprise T/C.

Mildly_Miffed

Hoenir said:

What was the driver error ?  

A malicious or incompetent driver could easily wear all the friction material off the clutch plate within 100 miles, let alone 6500.

It's feasible that the last driver burnt it out, returned it slipping when hot, but seemingly OK when cold. Then as it's heated up again, the slip's returned...

How the OP disproves it, given it was apparently working for 99 of the 100 miles they drove, is another question.

paul_c123

A clutch doesn't just "go". The OP should have been able to sense there was something not right with the clutch in the first few miles, during which returning the car with a fault would have been much easier to convince them it was pre-existing.

paul_c123

Andy030666 said:

...............
There was only 20 mins in between the car returning and me leaving with it..................

How do you know this, did you see the car come back? How do you know it was the previous customer, and not an Enterprise member of staff or agent who (for example) drove it from the valet bay, or another branch?

Hoenir

Mildly_Miffed said:

Hoenir said:

What was the driver error ?  

A malicious or incompetent driver could easily wear all the friction material off the clutch plate within 100 miles, let alone 6500.

It's feasible that the last driver burnt it out, returned it slipping when hot, but seemingly OK when cold. Then as it's heated up again, the slip's returned...

How the OP disproves it, given it was apparently working for 99 of the 100 miles they drove, is another question.

We remain the none the wiser. Unless actual information is forthcoming. 

Ectophile

paul_c123 said:

A clutch doesn't just "go". The OP should have been able to sense there was something not right with the clutch in the first few miles, during which returning the car with a fault would have been much easier to convince them it was pre-existing.

Oh yes they can.  I had a clutch go while stuck in heavy traffic around Chichester.  One moment is was fine, and the next moment, the pedal was looser than normal.  When I finally got past the traffic jam, I realisted the clutch was slipping.

Something had broken in the clutch mechanism.

Andy030666

The previous customer was late returning the car so I was in reception at the time. I used to drive for a living covering 40,000 miles a year without issue.
there is a known fault with Nissan Juke regarding hydraulics causing instant failure with no sign’s it was going to go.
There is no pictures of the slave cylinder despite the inspector requesting them from the repair garage. The inspector just looked at three pictures of a burnt clutch and made the decision it was driver fault without actually seeing the car or parts other than on his computer.