Enterprise car rental

Andy030666

Hi I am having an issue with Enterprise car rental, I hired a car which was a 2024 Nissan Juke it only had 6.5k miles on the clock. I Drove just over 100 miles when the car broke down with the clutch going.
i normally drive a manual car and have done for 40 years. Enterprise are saying it’s driver and down to me and charging me 2k for clutch and 1.5k for recovery and storage.
There was only 20 mins in between the car returning and me leaving with it but they are adamant it was my fault. They have threatens to take the money straight of my account.
I feel I am being blamed and chased as I was the customer the car broke down on.
Has anyone had similar experience and advice on how to deal with it? They have a had the clutch checked by an “independent inspector” but is obviously working on their behalf to try to recover costs.
this is distressing and any help would be appreciated.

Hoenir

Andy030666 said:

 They have a had the clutch checked by an “independent inspector” but is obviously working on their behalf to try to recover costs.

Why obviously. Having an independent person inspect the damage provides them with protection. Should they wish to pursue legal action. As removes the our word against yours syndrome. 

Andy030666

I was not given opportunityto have my own independent   Inspection as the work was done before I was even notified of the investigation 

HillStreetBlues

Sounds iffy  to me. You should be given the chance to have your own inspectors and be involved in the process.

jimjames

Seems very strange to blame you for the clutch after just 20 mins with the car. I'd think it was far more likely a previous user had done something or there was a fault with the car if it happened at such a low mileage. Unlike with a crash there is no way they could prove that it happened in the 10 miles you drove the car rather than the other 6500 before you.

Hoenir

jimjames said:

Seems very strange to blame you for the clutch after just 20 mins with the car.

Was at some speed for the vehicle to travel 100 miles. 

Arunmor

I assumed the OP collected the car 20 minutes after previous hirer had returned it.  Is that correct?

tedted

well thats what he said

BlueHarbourBouy

Could not see any mention of car breakdown responsibilities  in their terms & conditions. There is a complaints procedure operated by the British Vehicle Association link ;BVRLA Complaint Eligibility. Certain AA memberships provide legal assistance.

SiliconChip

How did you pay for the car hire, and how much was the hire cost? If it was credit card and over £100 then you can involve your card issuer by making a S75 claim. If that doesn't work then you'll probably have to threaten legal action, and take it if necessary.

Hoenir

What's the suspected cause of the damage to the clutch?