Cancelling within 14 days

chuckie851

I took a 12 month contract with Sky mobile and discovered they don't support VoLTE and wifi calling on my Pixel phone.  The call centre sent the query back to the porting team, and I'm worried the 14 days will be gone before they respond.  I can't make calls over 3G because the calls keep dropping.
Did the 14 days begin when I placed my order?  Do I need to be ready to port my number at short notice?  I've had my number nearly 30 years and don't want to lose it.

Spies

It will be from when you placed the order 

john1

https://www.sky.com/help/articles/cancelling-sky-mobile  Your cooling off period for Sky Mobile lasts for 31 days from the date your order is delivered.