Building + contents insurance: opinions of Acorn Insurance?

Sumarokov

I have been with Acorn Insurance for a year since becoming a home owner and finding them using the Go Compare website. It is now time to renew my policy for another year and, to be honest, I am not terribly impressed.

It turns out that their customer portal does not work (is not operationable), but there is no message on the website about this. I was sent an email to say that the policy will be automatically extended using the same means of payment as before, unless I contact them - but they are hard to get hold of. There is no email address and, when I called, I get the standard (dreaded?) "we are experiencing a higher volume of calls than usual right now" message. There is a "call back" service, which I activated, but I was not called back.

I would have thought that an insurance company would have been just a step down from the emergency services: on hand right away if you need them. This attitude of "hiding from the customer" has put my back up and I would be interested to know of anyone who insures their home with a company that is good on response time and general reputation?