Trading 212

Isahelp

Good morning 
Advice and help required please
I have opened a trading 212 cash isa and completed a transfer form to move money from ford bank.
Trading say they have contacted ford but ford say they haven't heard anything. 
It's been over the 15 days now.
Ford live chat not very helpful and say they will look into it.
They can't even tell me if I filled the form in correctly in case I had done something wrong 

Has anybody managed to transfer in from ford.
The transfer form only asks for my ford account number which I put on the form.

When you use ford thy have their account number to use and then your personal account number
There is nowhere on the form to allow for 2 account numbers 
How would ford know where to transfer it from
I'm really stuck with this so any help would be really  appreciated. 
I wish trading 212 could just answer what should be a simple answer for them to my question.
What account details etc do they require.
Thankyou in advance 

Growingold

Isahelp said:

Good morning 
Advice and help required please
I have opened a trading 212 cash isa and completed a transfer form to move money from ford bank.
Trading say they have contacted ford but ford say they haven't heard anything. 
It's been over the 15 days now.
Ford live chat not very helpful and say they will look into it.
They can't even tell me if I filled the form in correctly in case I had done something wrong 

Has anybody managed to transfer in from ford.
The transfer form only asks for my ford account number which I put on the form.

When you use ford thy have their account number to use and then your personal account number
There is nowhere on the form to allow for 2 account numbers 
How would ford know where to transfer it from
I'm really stuck with this so any help would be really  appreciated. 
I wish trading 212 could just answer what should be a simple answer for them to my question.
What account details etc do they require.
Thankyou in advance 

From Ford Money website:-

• How can I transfer my ISA out to another savings provider?

  If you wish to transfer your ISA to a different provider, please note that you will need to contact that provider to request this. The new provider will ask you to complete an ISA transfer form, which they will send on to us to action the transfer.

  When completing the ISA transfer form of your new provider, please make sure you include your 7 Digit Ford Money account number where they request your roll or reference number.

  Please remember that if you hold one of our Fixed Cash ISAs a term breakage may apply, so do check the product Terms and Conditions for details.

Isahelp

Thankyou for your reply.
I completed the isa transfer request form with trading 212.
I stated the 7 digit account number which was the only account number required on the form.
They say they have sent the request but  (ford ) haven't received it. 

eskbanker

Isahelp said:

They say they have sent the request but  (ford ) haven't received it. 

Just to recap:

Isahelp said:

Trading say they have contacted ford but ford say they haven't heard anything. 

i.e. 'say' is the operative word!  It can be notoriously difficult to establish who is telling the truth when there are competing stories like this - there is the third option, of course, that some paperwork has gone missing in the post....

You mention that it's "been over the 15 days now" but bear in mind that it's 15 working days, i.e. three weeks rather than two, and even then, many ISA transfers do take longer than that, even though they shouldn't.

Isarulesaretoocomplex

Isahelp said:

Good morning 
Advice and help required please
I have opened a trading 212 cash isa and completed a transfer form to move money from ford bank.
Trading say they have contacted ford but ford say they haven't heard anything. 
It's been over the 15 days now.
Ford live chat not very helpful and say they will look into it.
They can't even tell me if I filled the form in correctly in case I had done something wrong 

Has anybody managed to transfer in from ford.
The transfer form only asks for my ford account number which I put on the form.

When you use ford thy have their account number to use and then your personal account number
There is nowhere on the form to allow for 2 account numbers 
How would ford know where to transfer it from
I'm really stuck with this so any help would be really  appreciated. 
I wish trading 212 could just answer what should be a simple answer for them to my question.
What account details etc do they require.
Thankyou in advance 

I too opened an account with trading and tried to transfer from ford money...after around 3 weeks it came back failed...this could be simplified however I think it's kept this way purposely