Claim Forms

Gr1pr

Cant see anything after the AOS section above

If you emailed the defence or defences, in February,  they should show as logged on the claim history , especially if you received email auto responses to the defence submissions. Clearly something is wrong 

makoali123

That is worrying. I emailed them the defenses as per the guide and got automated responses. Any advice on how best to proceed? Phone the court on Monday? The number on the claim form?

Gr1pr

One recent victim on here phoned the CNBC in Northampton and asked those questions, I seem to remember that they reported back that a complaint about the not logged defences  ( with copies of the email auto responses attached   ) should be emailed to the claim.responses with something like URGENT,  MISSING PAPERWORK or similar in the email header,  because not logging emailed defences is a very common problem,  it's surprising that the Claimant lawyers have not pressed the judgment button already

Find the thread with the details listed and get your complaints emailed ASAP,  even though they are shut until Monday morning 

Keep checking your MCOL claim history too, and your inbox and spam folders for replies ( and more email auto responses to your complaints  )

makoali123

Unsure if there is any more information on clicking on each claim? 

Gr1pr

Your defences weren't logged   !  So are in their blackhole

makoali123

I will send the email now. I really should have kept my eye on it better thank you for your response hopefully it will be salvageable.

Gr1pr

makoali123 said:

I will send the email now. I really should have kept my eye on it better thank you for your response hopefully it will be salvageable.

You are very lucky that they arent like this one 

https://forums.moneysavingexpert.com/discussion/comment/81322625#Comment_81322625?utm_source=community-search&utm_medium=organic-search&utm_term=mcol+claim+history+

It should be more like this one

https://forums.moneysavingexpert.com/discussion/comment/81487467#Comment_81487467?utm_source=community-search&utm_medium=organic-search&utm_term=mcol+claim+history+

Or

https://forums.moneysavingexpert.com/discussion/comment/81424208#Comment_81424208?utm_source=community-search&utm_medium=organic-search&utm_term=mcol+claim+history+

makoali123

Looks like I may have got off lightly, frustrating when I did what I should have. 

 I should have kept a closer eye on it. I will report back. I have had confirmation for this email so hopefully back on track. I will report back

Really appreciate your help. 

Gr1pr

That information ℹ mentioned was posted in the thread below 

order to get a faster response they recommended I instead e-mailed "ClaimResponses.CNBC@justice.gov.uk" and used the following subject line: "UNPROCESSED DOCUMENTS - URGENT".

I should then give it another 10 days before calling them back, but the deadline is 14 days.

https://forums.moneysavingexpert.com/discussion/comment/81490078#Comment_81490078?utm_source=community-search&utm_medium=organic-search&utm_term=phoned+the+cnbc

makoali123

All sent, thank you!