Nationwide new acc blocked

superM

Hi, 

I am looking for some adv for my mum. She applied and was accepted for Nationwide flex account and credit card. She then received a phone call from Nationwide. She couldn't speak with them because my mum has speech difficulties. 

She then received the following email:

To continue your application, we need some more information from you.

We’ll need to see:

·      Your passport, with your VISA if you need one

Please take the documents above, along with this email, to a Nationwide branch within the next two weeks. They can then fax the documents to us and we’ll carry on with your application.

Or, please scan the documents above and email them to us at SIDBankAppVetting@nationwide.co.uk within the next two weeks.

We’ve had to put a block on your account(s) until we see the documents we’ve asked for. You can still take money out, but you’ll have to go along to a branch with your card or passbook as well as this email.

i helped my mum and we sent the passport copy via email to them. She then received automatic email reply to say they will review the documents within 2 business days. This was done on 18 Jan but still no reply. Accounts are still blocked and and is unable to login to the app.
 
Has anyone else had this problem. Any adv much appreciated. 

Thanks

M25

superM said:

Hi, 

I am looking for some adv for my mum. She applied and was accepted for Nationwide flex account and credit card. She then received a phone call from Nationwide. She couldn't speak with them because my mum has speech difficulties. 

She then received the following email:

To continue your application, we need some more information from you.

We’ll need to see:

·      Your passport, with your VISA if you need one

Please take the documents above, along with this email, to a Nationwide branch within the next two weeks. They can then fax the documents to us and we’ll carry on with your application.

Or, please scan the documents above and email them to us at SIDBankAppVetting@nationwide.co.uk within the next two weeks.

We’ve had to put a block on your account(s) until we see the documents we’ve asked for. You can still take money out, but you’ll have to go along to a branch with your card or passbook as well as this email.

i helped my mum and we sent the passport copy via email to them. She then received automatic email reply to say they will review the documents within 2 business days. This was done on 18 Jan but still no reply. Accounts are still blocked and and is unable to login to the app.
 
Has anyone else had this problem. Any adv much appreciated. 

Thanks

I don't see anything to worry about. They asked for information and you gave it.

Give them time to resolve it.

I don't think it means there's a bad problem it could just be a small red flag on the account or some other minor problem.

Theleak250

This happened to me, when I went to a branch they didn’t have a clue so I just emailed them copies. 

Rob5342

I'd email them again to check they got them. 

superM

Theleak250 said:

This happened to me, when I went to a branch they didn’t have a clue so I just emailed them copies. 

I have emailed them the copy again. How long did it take for them to respond? 

rsm87

Hi. Having just had similar problems with Nationwide for a different product, and it's now actually being raised with the Financial Regulator to investigate, I've found that Nationwide have a list of criteria as to weather you will get accepted or not which they do not publish anywhere. I've been with the bank over 20+ years and through there recent handling I'm now in the process of moving banks. You can call each day but it gets you nowhere as you can't talk to complaints or decision makers. You might have a bit better luck going into your local branch and get them to push for you. 

marcia_

rsm87 said:

Hi. Having just had similar problems with Nationwide for a different product, and it's now actually being raised with the Financial Regulator to investigate, I've found that Nationwide have a list of criteria as to weather you will get accepted or not which they do not publish anywhere. I've been with the bank over 20+ years and through there recent handling I'm now in the process of moving banks. You can call each day but it gets you nowhere as you can't talk to complaints or decision makers. You might have a bit better luck going into your local branch and get them to push for you. 

 All financial institutions have criteria they don't publish. They have internal policies and scoring systems that they don't have to share with you.