Issued with parking fine because resident permit had fallen into footwell

Joedavis

Update on this. I instructed the parking company and their debt recovery agency to erase my address from their records. The parking company has refused to erase the old address but have said they will not use it to contact me.

"On this occasion, while we can confirm that your outdated address has been disabled on our system and will

not be used as your contact details, we will not be removing this data as we believe we have lawful justification to retain your personal data that does not rely on your consent."

Should I accept this? I don't really care if they hold an old address, so long as I see any letters they send. But I did specifically ask them to erase the old address. Should I insist? 

h2g2

Yes, you should insist.

The ICO provides a template letter to use: https://ico.org.uk/for-the-public/your-right-to-get-your-data-corrected/

Le_Kirk

Joedavis said:

h2g2 said:

Yes, you should insist.
The ICO provides a template letter to use: https://ico.org.uk/for-the-public/your-right-to-get-your-data-corrected/

Thank you. I've sent them a templated response. I'm sure they'll still refuse to comply unfortunately. This is becoming a bit of a saga!

Report them to the ICO.

Car1980

How does the permit affix to the glass?

Joedavis

Update on this - they have sent me two letter of claims. One last May which I responded to with a templated email from the newbies thread. They’ve sent me another one now, requesting the same amount. It’s titled “Letter of Claim”.

Best to reply again by email? making it clear I dispute the charge? 

To recap, I was a legit resident parking in the correct bay and the resident permit had fallen from the dashboard to the floor. 

Le_Kirk

Check both letters of claim carefully; do they match dates/times/reference numbers or are they perhaps referring to two different events?  Are the letters from the same legal?  Who?

To recap, I was a legit resident parking in the correct bay and the resident permit had fallen from the dashboard to the floor. 

Are you sure someone didn't go round the car park bouncing on the cars to make permits fall to the floor?

Joedavis

It’s the same event. They’ve been chasing me for over a year. I don’t know if I should bother replying to this one. 

Le_Kirk

There are two schools of thought, one which is, ignore until you receive the N1SDT claim form and the other which is to reply to show you are engaging with the process.  Are both letters from same solicitor?

Coupon-mad

https://forums.moneysavingexpert.com/discussion/comment/81855102#Comment_81855102

Up to you! No need.

Joedavis

https://forums.moneysavingexpert.com/discussion/comment/81855976#Comment_81855976

They’ve sent me a letter of claim along with a reply form in which they ask questions such as “do you owe the debt?”. There’s an annex that says “You have received this notice because a business intends to take you to court”.

I attempted to reply by email using the template response from the newbies thread, disputing the debt and confirming my address. But their email inboxes are unmonitored.

Im a bit confused as I’ve followed the newbies thread and have avoided using their forms. But it looks like they are shaping to take me to court. Hard to know what next step to take. They don’t pick up the phone either.