Seller underpaid postage

Emily_Joy

I bought an item on eBay and it was shipped, according to the tracking provided, two weeks ago. 

Last Saturday a paper note was delivered by a postman saying that there is a parcel for our address, with postage underpaid, and we should pay £3.50 for an item to be released to us. There was no tracking number on the note, so I had no idea what it was at this stage, but I just paid. The parcel arrived today and a Royal Mail note was attached to it saying that it was sent as a Large Letter but should have been sent as a small parcel, due to size/weight. The parcel contained the missing eBay item. I am a little annoyed as I paid £4 towards postage (via eBay). 

Do I have any chances to get my £3.50 back?

danny69

I had a buyer very recently who experienced the same thing. The parcel was sent via RM and strangely there was a surcharge due to underpayment of postage. This is an item I send regularly to customers. The buyer took the time to send a picture of the parcel with a tape measure next to it, confirming that RM should not have had an issue with the postage paid. 

I immediately paid the customer the sum they had to pay. In a way they have done me a favour because the item would have returned to me had they not paid the surcharge. As a seller, I am now persuing RM for the extra charge. 

Hopefully you have a positive experience from here and the seller reimburses you. They can then pursue the charges from RM themselves. 

topcat105

Buyer sent me this last week.
Nothing wrong with the stamp. I have used hundreds of them.

red_boots2

I had this recently with an item I posted which was weighed at the Post Office by their staff. Buyer contacted me and I refunded him. It isn't my fault, but I appreciate it isn't his either.

I have found RM to be more unreliable than Evri recently.

strawb_shortcake

£3.50 RM wanted us to pay £5 for a small christmas card as the stamp was slightly damaged, the part which looks perforated was missing 

Rantband

topcat105 said:

Buyer sent me this last week.
Nothing wrong with the stamp. I have used hundreds of them.

There were a lot of counterfeit sheets of this issue available on Ebay a couple of months ago, have you checked the sellers feedback to see if he is buying stamps via Ebay ?

RedImp_2

Rantband said:

topcat105 said:

Buyer sent me this last week.
Nothing wrong with the stamp. I have used hundreds of them.

There were a lot of counterfeit sheets of this issue available on Ebay a couple of months ago, have you checked the sellers feedback to see if he is buying stamps via Ebay ?

They are the seller

GDB2222

Rantband said:

topcat105 said:

Buyer sent me this last week.
Nothing wrong with the stamp. I have used hundreds of them.

There were a lot of counterfeit sheets of this issue available on Ebay a couple of months ago, have you checked the sellers feedback to see if he is buying stamps via Ebay ?

I had a load of surplus stamps I wanted to sell on ebay. Genuine stamps purchased from RM, but I had closed my office by then. As soon as I looked on ebay, I saw that there was no point trying to sell genuine stamps, as there were loads of overseas sellers prepared to sell unlimited quantities at 15% of face value - obviously fakes. 

This is why RM introduced barcoded stamps. I'm amazed that RM are still allowing senders to use fake stamps.

Emily_Joy

GDB2222 said:

Rantband said:

topcat105 said:

Buyer sent me this last week.
Nothing wrong with the stamp. I have used hundreds of them.

There were a lot of counterfeit sheets of this issue available on Ebay a couple of months ago, have you checked the sellers feedback to see if he is buying stamps via Ebay ?

I had a load of surplus stamps I wanted to sell on ebay. Genuine stamps purchased from RM, but I had closed my office by then. As soon as I looked on ebay, I saw that there was no point trying to sell genuine stamps, as there were loads of overseas sellers prepared to sell unlimited quantities at 15% of face value - obviously fakes. 

This is why RM introduced barcoded stamps. I'm amazed that RM are still allowing senders to use fake stamps.

You don't have them any more, do you? My OH and I would love some  

soolin

topcat105 said:

Buyer sent me this last week.
Nothing wrong with the stamp. I have used hundreds of them.

RM have been in the press several times for identifying real stamps as fake, or not accepting perfectly fine pictorial ones. There was one person who had received a book of stamps as compensation for something , used one of those stamps immediately to post something and had it identified as fake. That’s a book of stamps sent by RM themselves.

I would escalate this as RM ado need to be accountable for their errors. 

daddyelf

The RM app is good there is a newish feature for scanning stamps to see if genuine. (only works on barcoded definitives)