Chip not offering bonus?

stoneman

Just signed my MIL up to Chip so she could get the Easy access savings account with bonus but its not showing on the app, just the instant access at 3.75%. The offer is splashed all over their website but its not on the app. 
Have they finished it?

masonic

The 3.75% account is the "Instant Access" saver, not the 4.85% "Easy Access" saver (which is limited to 3 penalty free withdrawals).

wiseonesomeofthetime

masonic said:

The 3.75% account is the "Instant Access" saver, not the 4.85% "Easy Access" saver (which is limited to 3 penalty free withdrawals).

I think they know that. That wasn't their question.

masonic

wiseonesomeofthetime said:

masonic said:

The 3.75% account is the "Instant Access" saver, not the 4.85% "Easy Access" saver (which is limited to 3 penalty free withdrawals).

I think they know that. That wasn't their question.

Ok, well to answer their question directly: No, it's still there.

stoneman

 it’s not there on my MIL’s account. Only the instant access and the isa. I have it on my account. I wonder if it’s a legacy thing not offered to new accounts. I’ve asked them but their reply rate is within 24 hours. I find it hard to do business with a company that would take that long.

EDIT: After talking to support they say it's because she doesn't have the latest updated app. Something she can't do because it requires ios 16 or later and her phone will only update to 15.75

masonic

I very much doubt it is only available to legacy customers. Teaser rates like this are targeted at new customers if anything. It's advertised in the MSE top savings account guide and this is the first case reported here of someone not being able to find it.

friolento

masonic said:

I very much doubt it is only available to legacy customers. Teaser rates like this are targeted at new customers if anything. It's advertised in the MSE top savings account guide and this is the first case reported here of someone not being able to find it.

I am a legacy customer, and the 4.85 account isn't available to me. Only a 3.5% one.

1spiral

Have you by any chance opened one of the previous versions? I have the 4.75% version of the triple access and the 4.85 is not available to me.

masonic

Chip are one of those providers who don't give a second bite of the cherry IIRC, but OP's MIL seems to be a brand new customer. If not then previously having held an account would be a good explanation.

stoneman

masonic said:

Chip are one of those providers who don't give a second bite of the cherry IIRC, but OP's MIL seems to be a brand new customer. If not then previously having held an account would be a good explanation.

Brand new, but seems as though it's because she doesn't have the latest app version which she can't get because she's got an oldish phone

friolento

1spiral said:

Have you by any chance opened one of the previous versions? I have the 4.75% version of the triple access and the 4.85 is not available to me.

Yes I have the 4.75%