Scottish Friendly Technical issue

hopkins92529

I have recently received 2 letters from Scottish Friendly about 2 accounts that I set up for my children back in 2014 after their mother and I separated.

The policy payments I made were automatically supposed to increase by 10% each year but this did not happen due to a "technical fault" within their system.

In your experience is there anything that can be done in the way of compensation for this error?

I was originally hoping that they would build up enough money to set least help them both get on the property ladder.

The policies have been running since the 18/01/14

hopkins92529

Here's the letter they sent 

dunstonh

In your experience is there anything that can be done in the way of compensation for this error?

They appear to be offering that in their letter (with the wrong date on it)

ie. the default is to not to increase the premiums but you can request that if you want to.  

In other words, if you pay the back premiums that you should have paid, they will uplift the value to what it should have been.

If you mean compensation on top of that, it would seem unlikely.    You had 10 years to raise a query why it wasnt increasing or you could have increased it manually but you didn't.  

jullie77

I had exactly the same happen to 2 ISAs held with SF, one of which matured in December, I rang CS and was promised 2 'goodwill' gift vouchers, (originally £50 each, now reduced to £25 each!) this was on January 9th, I raised a complaint by email Jan 14th, as I had heard nothing. I had to ring again this week and a day after this my email was answered, my complaint was upheld and again I was assured I would receive gift vouchers and £50 into my bank account for inconvenience.
They also mentioned:
We also considered that you have benefited from having the funds available to you, rather than being invested in the ISA. There is an onus on you, as a customer , to check the amounts and we would expect you to have been aware that the amounts taken had not changed.
!!!