We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
Cancelled Online Treadmill Order within 2 hours and item still dispatched

MumofCR
Posts: 25 Forumite


- What did you buy? Walking Treadmill
- When did you buy it? Yesterday morning
- Where from? (internet or in store - it DOES make a difference) Internet
- How did you pay? (cash/cheque/debit card/credit card etc) Debit card
- What went wrong? Cancelled order within 2 hours. The terms and conditions on the website state you can cancelled an order within 24 hours for a full refund. Order has been dispatched.
- What are the vendors telling you? Only way to contact them is via email. No reply.
- What solution or remedy are you looking for? (Companies may Repair / Refund / Replace) Refund without accepting delivery of the treadmill.
Can I refuse to accept the treadmill when the courier attempts to deliver it?
0
Comments
-
I would just refuse delivery and contact them now saying you will be doing so. Give them time to respond a week. Then if no response and no refund request a chargeback from your bank1
-
Was this ordered off of the back of a Facebook ad? Lots of people being caught out by one at the moment and the dispatch is fake and it will never arrive.3
-
Simply refusing delivery doesn't always work. I answered our door to a delivery man once and knew we hadn't ordered anything. He needed the item signed for but the name wasn't mine so I refused and he took it away. A few days later I got home and the same package had been left outside the door!Thankfully, a bit of detective work showed it was for somebody further down our road, and the house number was smudged. Who knows what would have happened if I couldn't find the person.2
-
400ixl said:Was this ordered off of the back of a Facebook ad? Lots of people being caught out by one at the moment and the dispatch is fake and it will never arrive.
The company is called Home Fitness Code.
1 -
Terms say “acceptance is upon supply of goods” and talks about not accepting orders due to error so I would say there wasn’t a contract before dispatch and you withdrew your offer.
They have 14 days to refund under the CCRs and return of the goods is their problem.
Terms are poor (e.g claims risk in transit is on the buyer which contravenes the CRA) and waffle about buyer behaviour would suggest they are either very unlucky with the customers they attract or the problem is closer to home…
In the game of chess you can never let your adversary see your pieces1 -
MumofCR said:
- What did you buy? Walking Treadmill
- When did you buy it? Yesterday morning
- Where from? (internet or in store - it DOES make a difference) Internet
- How did you pay? (cash/cheque/debit card/credit card etc) Debit card
- What went wrong? Cancelled order within 2 hours. The terms and conditions on the website state you can cancelled an order within 24 hours for a full refund. Order has been dispatched.
- What are the vendors telling you? Only way to contact them is via email. No reply.
- What solution or remedy are you looking for? (Companies may Repair / Refund / Replace) Refund without accepting delivery of the treadmill.
Can I refuse to accept the treadmill when the courier attempts to deliver it?
It is actually not that unreasonable that the dispatch went ahead - efficient companies will have largely automated systems to receive and dispatch an order and that automation does not have a process element for the customer trying to cancel prior to dispatch.
What do the full terms of the supplier say with regard to cancellation and return? Do they make any reference to the liability for return carriage costs?1 -
Just refuse it and see what happens2
-
Grumpy_chap said:MumofCR said:
- What did you buy? Walking Treadmill
- When did you buy it? Yesterday morning
- Where from? (internet or in store - it DOES make a difference) Internet
- How did you pay? (cash/cheque/debit card/credit card etc) Debit card
- What went wrong? Cancelled order within 2 hours. The terms and conditions on the website state you can cancelled an order within 24 hours for a full refund. Order has been dispatched.
- What are the vendors telling you? Only way to contact them is via email. No reply.
- What solution or remedy are you looking for? (Companies may Repair / Refund / Replace) Refund without accepting delivery of the treadmill.
Can I refuse to accept the treadmill when the courier attempts to deliver it?
It is actually not that unreasonable that the dispatch went ahead - efficient companies will have largely automated systems to receive and dispatch an order and that automation does not have a process element for the customer trying to cancel prior to dispatch.
What do the full terms of the supplier say with regard to cancellation and return? Do they make any reference to the liability for return carriage costs?Details above
Things that are differerent: draw & drawer, brought & bought, loose & lose, dose & does, payed & paid2 -
Grumpy_chap said:
It is actually not that unreasonable that the dispatch went ahead - efficient companies will have largely automated systems to receive and dispatch an order and that automation does not have a process element for the customer trying to cancel prior to dispatch.
This isn't an overbearing consumer right* burdening retailers with a hard time, this is a very basic and fundamental aspect of contract law in that until the deal is done there isn't a deal and an offer can be withdrawn.
If a retailer has a dispatch process which prevents them from stopping the dispatch process at a certain point then they need to implement an additional communication to signal their acceptance at that point in time and if efficiency is the issue here it's hard to argue they can't also be efficient enough to do such.
*The CCRs do acknowledge this principle (the withdrawal of an offer) and stipulate the refund must be made within 14 days of withdrawal, but the withdrawal itself isn't a consumer right.
In the game of chess you can never let your adversary see your pieces2 -
Hongkong XZY Science And Technology Ltd
Unit 02, 21/F, Heep Kwan Commercial Building
38 Bee Street, Yau Ma Tei
kowloon, Hong kong
A very British company.Life in the slow lane7
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.2K Banking & Borrowing
- 252.8K Reduce Debt & Boost Income
- 453.2K Spending & Discounts
- 243.1K Work, Benefits & Business
- 597.5K Mortgages, Homes & Bills
- 176.5K Life & Family
- 256.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards