Voicemail iPhone / 1pmobile

10_66

I would message 1pmobile (my mobile service provider) with this question, but they're closed now until Monday so I was hoping that someone here could help.  Over the last month, two of the calls I received on my iPhone 13 were unanswered and the callers "left" a message on voicemail - except that there were no verbally recorded messages, all I received was a transcription of the messages instead.  Can anyone tell me how to get the verbal recordings to work again, please?  I can see where to turn off the transcriptions, but I would have thought that these were in addition to, not instead of the verbal messages?

Murmansk

I think there is a setting on their website in Settings (amazingly!) where you can turn visual voicemail on and off and it applies only to IPhones as I understand it

PHK

They are in addition to the recordings (real name Visual Voicemail) Press the play button, the arrow,  to listen to the recordings. They must be there because your phone generates the transcriptions from the recording. 

10_66

PHK said:

They are in addition to the recordings (real name Visual Voicemail) Press the play button, the arrow,  to listen to the recordings. They must be there because your phone generates the transcriptions from the recording. 

All that’s showing is the missed call, there is no play button or arrow. The only option is to call the voicemail and that tells me there are no messages.

Frozen_up_north

My voicemail works with 1p Mobile and my iPhone 13. See attached below

10_66

Thank you Frozen_up_north, this is what mine looks like too.  I’ve dropped them a message, see what they say.

PHK

10_66 said:

Thank you Frozen_up_north, this is what mine looks like too.  I’ve dropped them a message, see what they say.

Have you turned Visual Voicemail on? The screenshot shows it off which would explain why you can't play them. 

10_66

It’s the verbal voicemail that’s no longer available, not the visual. I’m getting transcription but not verbal.

PHK

As far as I know, transcription works alongside Visual Voicemail. You’d need it turned on in your Dashboard. 

It sounds like somehow, it’s on your phone but off on the Dashboard. Try turning it on on the Dashboard. 

Once it’s working, if you don’t want  Live and Visual Voicemail turn it off on your Dashboard and the phone will follow suit. 

simax

Settings -> Apps -> Phone

Then turn off Live Voicemail. It’s a phone feature not a network feature. There won’t be a voice recording of those transcribed voicemails: