Hotel refund

rscozzy

Can I get a refund for a hotel we cancelled they have a non refundable policy if you cancel this was booked through Xperia (who won’t do anything)the day before we was booked in to go my partner fell ill with sickness and !!!!!! I phoned the hotel and explained the problem the owner said we still had to pay because it’s none refundable i said that we hadn’t paid yet and would cancel the payment through my bank the owner then hung the phone up I then went on to my banking app to ring the bank to stop any payments but the hotel had just processed the payment which was pending so couldn’t cancel tried ringing hotel but didn’t answer is there anyway I can get my money thks

la531983

The hotel have done nothing wrong and have merely stuck to the terms of the booking you agreed to.

Contact your travel insurance.

saajan_12

This would be down to travel insurance. 

Once you have paid, then you've done your part, and the hotel did their part by providing the room the next day. The fact that you fail to show up is irrelevant. 

If you didn't pay then arguably you'd be breaching the contract and they have a right to mitigated damages, which might be lower than the full cost if they were able to re sell the room. However the day before, its unlikely they can sell it anyway, so the damages are likely the full cost anyway. 

p00hsticks

Unfortunately this is the risk you take with non-refundable bookings - presumably you selected the non-refundable rate because it was cheaper than the flexible one that would have allowed you to cancel or rearrange the date. 

The fact that you could not fulfil your side of the contract is not the fault of the hotel, and as the above poster says you'd need to claim the moeny back via your travel insurance (if any).

Ayr_Rage

Telling the owner you were going to try and stiff them the day before your booking wasn't the smartest idea.

Travel insurance is the only way ahead.

heatherw_01

Just for future, non refundable means just that and the reason for cancellation is irrelevant. No refund at all for any reason.

Also trying to cancel the payment through your bank could be fraud as the hotel provided the service, you just wanted to cancel.

rscozzy

It was pay at the hotel on the day they took payment day before knowing I wasn’t staying 

rscozzy

   This  is what they sent me

TadleyBaggie

rscozzy said:

It was pay at the hotel on the day they took payment day before knowing I wasn’t staying 

So what? They had the right to take the payment.

oldernonethewiser

Seems straightforward enough. 

Contact your insurers. 

Hotel haven't done anything they weren't entitled to do. 

Famau

Sorry, but as others have said, the terms are clear.  The hotel is perfectly entitled to charge. Non-refundable bookings are always cheaper but present an element of risk.  If you hadn't paid a little more for a no-cost cancellation and don't have travel insurance then I'm afraid you will just have to accept the hit.