Turkish Airlines Customer Services

cathrinewhite

We have been trying to claim compensation for missing a connecting flight in Istanbul airport with Turkish Airlines.  Their customer services no longer has a numbered where you can speak to someone.  They direct you to an online form where we gave all our details and evidence, but have not heard anything back from them .  Not even an acknowledgement of our claim.  I was wondering if anyone else has had any dealings with them in similar circumstances.  Thank you 

eskbanker

If you're not getting any joy from the airline, you can escalate to the Turkish aviation authority:

https://yh.shgm.gov.tr/

Westin

cathrinewhite said:

We have been trying to claim compensation for missing a connecting flight in Istanbul airport with Turkish Airlines.  Their customer services no longer has a numbered where you can speak to someone.  They direct you to an online form where we gave all our details and evidence, but have not heard anything back from them .  Not even an acknowledgement of our claim.  I was wondering if anyone else has had any dealings with them in similar circumstances.  Thank you 

What are the time frames between your missed connection date, the date you submitted a claim and today?