Poole BMI Harbour Hospital parking fine. Help needed.

Coupon-mad

Not sure why you believe there's a next step?  The NEWBIES thread tells you what's next.

The Claim Form is what you want!

mariukonie

Hi again. I hope you're having great weekend. I've received the email below from DCB legal in response to first email I've sent them. 
I noticed that they assume reason I didn't received NTK and Final Reminder is because I neglected address update with DVLA. This is not true as I have updated my driving licence and logbook on the day I moved houses in November 2024 so well after letters about parking charge were due to arrive. 
I also noticed that they assume car was parked without providing any evidence for it. They only have photo of car driving in and out of land. 
The time between entering and exiting was 18 minutes and there is grace period of 10 minutes after entering, but is there a grace period before leaving? If there is another 10 minutes before leaving wouldn't it cancel out the time the car was there? Sorry if it's silly question but I'm a complete newbie. 
I would really appreciate if you could let me know if I should reply and what to reply them. 
I've removed my addresses from the email below. 
Thank you for taking your time to read this. Best wishes. 

Thank you for your email, in which you raised a complaint following the receipt of a Letter of Claim regarding an outstanding Parking Charge. I have undertaken a full review of the issues raised, and the
outcome of this review is detailed in the response below.
In the interest of clarity, when the Parking Charge occurred, Britannia Parking Group Ltd contacted the DVLA to obtain the name and address of the registered keeper of the vehicle involved in the contravention. Notices to the keeper and reminders were sent to (MY PREVIOUS ADDRESS ), on 25th July 2024 and again on 12th August 2024. The correspondence provided you with the opportunity to appeal the Parking Charge or transfer liability. Due to no response and the balance remaining outstanding, the Parking Charge was finalised as a debt. At this point, Britannia Parking Group Ltd instructed a debt recovery company to recover the debt.
DCB Legal received instructions from Britannia Parking Group Ltd on 31st December 2024 for litigation purposes. Due diligence was completed, and tracing returned (MY NEW ADDRESS). A Letter of Claim was sent to this address detailing the purpose of our instruction and offering you the opportunity to resolve the matter prior to legal proceedings being initiated.
You claim that you did not receive the Parking Charge notices. As advised above, the address provided by the DVLA was not the address DCB Legal traced for you. In light of this, it is reasonable to assume that the Parking Charge Notices were sent to a previous address. Please note that it is the responsibility of the registered keeper to update any address changes with the DVLA to ensure they are reachable regarding traffic incidents.
You have requested evidence of the Parking Charges, which was provided to you via email on 18th February 2025. Please note that the reason for the contravention was that your vehicle was parked without registering it at the reception of the location, which was in breach of the terms of the car park. You have also queried the car park’s grace period. Britannia Parking Group Ltd allows a grace period of 10 minutes, which is in line with BPA regulations.
As detailed in the notice to keeper, in line with the Protection of Freedoms Act 2012, if you, the registered keeper, were not the driver at the time of the contravention and do not provide the name and serviceable address of the driver, you will be liable for the balance.
With regard to your statement that the correspondence received from DCB Legal is predatory, I acknowledge that the receipt of debt recovery correspondence can be emotive. However, you would have been given the opportunity to resolve the matter prior to our involvement. DCB Legal has been instructed by Britannia Parking Group Ltd, and therefore, it is important that the lines of communication remain open to try and resolve the matter amicably.
You have enquired about the added debt recovery fee and whether VAT is included in the balance. As
the Parking Charge was unsuccessfully recovered by the Client directly, they instructed another party to pursue the matter, which subsequently led to the recovery fee being added. As stated within the British Parking Association Code of Practice, Section 9, Escalation of Costs: ‘Where a Parking Charge becomes overdue, a sum of up to £70 may be added.’ Since Parking Charges are not Vatable, additional charges to recover the debt are treated in the same manner.
Following my review, I find no merit in your complaint. DCB Legal has been instructed to initiate legal action regarding an unpaid debt. You were given the opportunity to appeal the Parking Charge and provide the driver's details before DCB Legal’s involvement. In light of the above, I am unable to uphold your complaint.
Kind Regards

Gr1pr

No response,  job done,  but you could report them to HMRC with possible VAT concerns 

Then await a court claim pack from the CNBC in Northampton using MCOL after the 30 day deadline expires 

LDast

Check the NtK and you will find clear breaches of the PPSCoP with the dates they reference for appeals and payment deadlines. They always refer to the date of "issue" but the PPSCoP requires all appeal and debt recovery enforcement to be 28 days from "receipt" as per section 8.1.2(e).

This nullifies any PoFA and is also a breach of the KADOE contract and should be formally complaint to the DVLA.

mariukonie

Thank you for pointing it out, this is definitely going to help the case. Best wishes.