Broadband and mobile price hikes 2025

EssexHebridean · 2 April at 3:54PM

Also on the subject of Vodafone - but mainstream rather than social tariff. I had an email on Monday informing me that our price would be going up from the April bill - this would have seen an increase to around £28 a month. However, they also offered me the chance to renew my contract early for a price of £22 a month for the first year, and £25 a year for the second - as we are happy with the service, we had their hand off for that. I was slightly expecting there to be a catch somewhere, but the chap on the live-chat even confirmed "it's the exact same as you already have, just cheaper". At a time of bills seemingly increasing across the board this was a pleasant surprise!

athonjon · 2 May at 9:13PM

Re Pop telecom broadband

I took out a broadband contract with Pop telecom in 2024 which was advertised as having a price increase of CPI + 3.9% each April. This should have equated to a £1.24 monthly increase. They instead increased the price by £3.01 per month.

I phoned up twice to discuss this with their staff, and they blamed the government and said Ofcom had approved this increase. When I asked to speak to a manager they gave me an email address. I emailed them and they defended the increase. I therefore put in a complaint through the Alternative Dispute Resolution (ADR) scheme. Pop telecom then emailed me and agreed to reduce my monthly fee to the price that I'd calculated.

If they've done something like this to you as well, please don't think you have to just accept it. This is the Ofcom webpage regarding complaints about phone and internet providers and the two ADR schemes: https://www.ofcom.org.uk/phones-and-broadband/service-quality/adr-schemes

The ADR scheme for Pop telecom is the Communications and Internet Services Adjudication Scheme; https://www.cedr.com/consumer/cisas/overview/