Undersold Electric Heaters

savergrant

Rob2kewl said:

eskbanker said:

Rob2kewl said:

I did say "I need 2x 3m square for the bedrooms and 1x 5m square for the Living Room  (2x500w and 1x 2000w)" in an email to customer service pre-purchase.

But I thought your case was that they'd told you which ones you needed for your requirement?

Yes, the site says "500w, suitable for rooms up to 5m square" etc

I went by that guide.

5m2 would equate to 2.5m x 2m

Alderbank

Rob2kewl said:

Okell said:

[Edit:  Are you sure your rooms are only 3m square?  Admittedly I live in an old house but 3m x 3m sounds like a rabbit hutch..]

Yeah, that's the problem. I didn't know meters square and square metres, I'll just have to fork out the £700 and hope I can offload these I have in the second-hand market somehow.

Thanks

Still think their refund policy is awful. 

OK, that answers my question. You are not interested in cancelling the order.

In fairness, ERD describe that radiator as 'secondary heater for the more compact areas throughout your property' so clearly not intended as the primary heater for a bedroom.

In terms of reselling, be aware that B&Q's MYLEK 500W wifi panel heater sells for £94.99 and Amazon's Tesy Liveco Cloud 500W wifi panel is £64.99, so you might struggle to get much more than £50 for the equivalent panel you paid £179.99 for.

Okell

@Rob2kewl -  ah.  So you are saying you got 5 square metres (ie 2.5m x 2m) mixed up with 5 metres square - or squared - (ie 5m x 5m).

Why didn't you just use their calculator tool which would have simply asked you to enter room width and room length?

But even if you didn't use their radiator size calculator tool, where did you read that a 500W radiator would heat your bedroom?

Rob2kewl

Alderbank said:

Rob2kewl said:

Okell said:

[Edit:  Are you sure your rooms are only 3m square?  Admittedly I live in an old house but 3m x 3m sounds like a rabbit hutch..]

Yeah, that's the problem. I didn't know meters square and square metres, I'll just have to fork out the £700 and hope I can offload these I have in the second-hand market somehow.

Thanks

Still think their refund policy is awful. 

OK, that answers my question. You are not interested in cancelling the order.

In fairness, ERD describe that radiator as 'secondary heater for the more compact areas throughout your property' so clearly not intended as the primary heater for a bedroom.

In terms of reselling, be aware that B&Q's MYLEK 500W wifi panel heater sells for £94.99 and Amazon's Tesy Liveco Cloud 500W wifi panel is £64.99, so you might struggle to get much more than £50 for the equivalent panel you paid £179.99 for.

I did want to cancel and/or get a discount on another purchase. But people here making me feel very, very small and stupid I'll just fork out for new heaters and get on with it.

I'll take £50

the_lunatic_is_in_my_head

Alderbank said:

Thanks for sharing the name of the company.

Their T&Cs in section 10 (If you are a consumer, you have the right to cancel your order...) regarding cancelling the contract under the CCR regs all seem compliant (I note they allow 30 days after delivery to cancel) except for the clause they have added in s10.2 (you can notify us of your decision to cancel your order and receive a refund, provided the Product has not been used or damaged by you and is in pristine condition) which seems to attempt to limit or remove your statutory rights.

https://www.electricradiatorsdirect.co.uk/terms-and-conditions/

Just for clarity, how many days have elapsed since you received the heaters and what would you like the final outcome to be?

OP this is correct, you have 1 year and 14 days to cancel the contract, no deduction for diminished value due to handling permitted (probably have to write off any install costs you’ve paid to what I assume was a third party).

Will post the details as per the regs tomorrow morning if no one else does in the mean time.

Enforcing your rights is likely to be met with resistance but no need to feel silly or give up if you have the energy to press the matter

savergrant

the_lunatic_is_in_my_head said:

Alderbank said:

Thanks for sharing the name of the company.

Their T&Cs in section 10 (If you are a consumer, you have the right to cancel your order...) regarding cancelling the contract under the CCR regs all seem compliant (I note they allow 30 days after delivery to cancel) except for the clause they have added in s10.2 (you can notify us of your decision to cancel your order and receive a refund, provided the Product has not been used or damaged by you and is in pristine condition) which seems to attempt to limit or remove your statutory rights.

https://www.electricradiatorsdirect.co.uk/terms-and-conditions/

Just for clarity, how many days have elapsed since you received the heaters and what would you like the final outcome to be?

OP this is correct, you have 1 year and 14 days to cancel the contract, no deduction for diminished value due to handling permitted (probably have to write off any install costs you’ve paid to what I assume was a third party).

Will post the details as per the regs tomorrow morning if no one else does in the mean time.

Enforcing your rights is likely to be met with resistance but no need to feel silly or give up if you have the energy to press the matter

Is this a wind-up? 1 year and 14 days to use a product and then "change your mind" and get a full refund?

savergrant

" a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop."

Okell

savergrant said:

the_lunatic_is_in_my_head said:

Alderbank said:

Thanks for sharing the name of the company.

Their T&Cs in section 10 (If you are a consumer, you have the right to cancel your order...) regarding cancelling the contract under the CCR regs all seem compliant (I note they allow 30 days after delivery to cancel) except for the clause they have added in s10.2 (you can notify us of your decision to cancel your order and receive a refund, provided the Product has not been used or damaged by you and is in pristine condition) which seems to attempt to limit or remove your statutory rights.

https://www.electricradiatorsdirect.co.uk/terms-and-conditions/

Just for clarity, how many days have elapsed since you received the heaters and what would you like the final outcome to be?

OP this is correct, you have 1 year and 14 days to cancel the contract, no deduction for diminished value due to handling permitted (probably have to write off any install costs you’ve paid to what I assume was a third party).

Will post the details as per the regs tomorrow morning if no one else does in the mean time.

Enforcing your rights is likely to be met with resistance but no need to feel silly or give up if you have the energy to press the matter

Is this a wind-up? 1 year and 14 days to use a product and then "change your mind" and get a full refund?

What he or she is referring to is the way in which the statutory right to cancel a distance contract under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013  works.

If the trader fails to provide to the consumer certain prescribed information about the right to cancel before a contract is formed, the cancellation window is extended from 14 days up to a maximum of one year and fourteen days.  (See para 31)

Further, if the required information was not provided the trader must pay a full refund and is not allowed to deduct any amount to refelect any loss of value suffered by the goods in respect of loss of value.  excessive handling. [Edit] (See para 35(11)  )


Fwiw I'm not necessarily agreeing that that is the case here, but that is what @the_lunatic_is_in_my_head is referring to, and I don't believe it's a wind-up...

Okell

savergrant said:

" a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop."

See my previous comment.

The trader is not permitted to make a deduction if they have not provided to the consumer the information required under para 35(11) of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

(As I've already said, I'm not saying that applies here, but that is what the reference is to)

Okell

Rob2kewl said:

Alderbank said:

Rob2kewl said:

Okell said:

[Edit:  Are you sure your rooms are only 3m square?  Admittedly I live in an old house but 3m x 3m sounds like a rabbit hutch..]

Yeah, that's the problem. I didn't know meters square and square metres, I'll just have to fork out the £700 and hope I can offload these I have in the second-hand market somehow.

Thanks

Still think their refund policy is awful. 

OK, that answers my question. You are not interested in cancelling the order.

In fairness, ERD describe that radiator as 'secondary heater for the more compact areas throughout your property' so clearly not intended as the primary heater for a bedroom.

In terms of reselling, be aware that B&Q's MYLEK 500W wifi panel heater sells for £94.99 and Amazon's Tesy Liveco Cloud 500W wifi panel is £64.99, so you might struggle to get much more than £50 for the equivalent panel you paid £179.99 for.

I did want to cancel and/or get a discount on another purchase. But people here making me feel very, very small and stupid I'll just fork out for new heaters and get on with it.

I'll take £50

Nobody here is trying to make you feel small or stupid.  It's just that your terminology of 3m square confused other posters.

Rather than write off £600 plus why not see what possible solutions people come up with.



I'd still like to know where, if you didn't use the radiator size calculator tool, you read that a 500W radiator would be big enough.  It might help you to let us know