BT gift card - new customers only

Downthedrain

BT says  "We  promise you'll never pay more than a new customer when you renew your contract. No exceptions."

Our contract ends in a few days, and there's a £50 gift card but only for new customers. How can they say "No exceptions" when a new customer effectively gets £50 off?

QrizB

Loopholes.

flaneurs_lobster

Semantics.

Downthedrain

On the home page for my contract renewal it says "As a thank you from us you can claim a BT reward card when you purchase BT broadband*"

No reference on the page to the *.

400ixl

You aren't paying any more than a new customer. You just aren't getting the gift incentive.

Two different things and they are allowed to by the regulator. 

Downthedrain

If I let my contract expire and then cancel, if my wife takes out a contract would she be considered a new customer?

flaneurs_lobster

Downthedrain said:

If I let my contract expire and then cancel, if my wife takes out a contract would she be considered a new customer?

Maybe.

You might also get hit with a reconnection charge for the service that was disconnected when your contract expired.

QrizB

Downthedrain said:

If I let my contract expire and then cancel, if my wife takes out a contract would she be considered a new customer?

Have you checked the comparison sites? You might be able to save more than £50 by switching supplier.

And then in two years you'll be a new customer to BT and can switch back for the gift card!

MattMattMattUK

Switch provider, use a cashback site as well and you will almost certainly get a cheaper deal and £50-200 if cashback and incentive. 

hareng

Shop around, you will get a lot more than that £50 back in 4 months alone and have customer service. Not forgetting the proverbial £3 annual price hikes every year starting this March.

Downthedrain

As much as I'd prefer to stay with BT, I can get a far better package from Vodafone.