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BT gift card - new customers only
Downthedrain
Posts: 158 Forumite
BT says "We promise you'll never pay more than a new customer when you renew your contract. No exceptions."
Our contract ends in a few days, and there's a £50 gift card but only for new customers. How can they say "No exceptions" when a new customer effectively gets £50 off?
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Comments
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Loopholes.
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.0 -
Semantics.0
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On the home page for my contract renewal it says "As a thank you from us you can claim a BT reward card when you purchase BT broadband*"No reference on the page to the *.0
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You aren't paying any more than a new customer. You just aren't getting the gift incentive.
Two different things and they are allowed to by the regulator.1 -
If I let my contract expire and then cancel, if my wife takes out a contract would she be considered a new customer?
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Maybe.Downthedrain said:If I let my contract expire and then cancel, if my wife takes out a contract would she be considered a new customer?
You might also get hit with a reconnection charge for the service that was disconnected when your contract expired.0 -
Downthedrain said:If I let my contract expire and then cancel, if my wife takes out a contract would she be considered a new customer?Have you checked the comparison sites? You might be able to save more than £50 by switching supplier.And then in two years you'll be a new customer to BT and can switch back for the gift card!
N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Kirk Hill Co-op member.Ofgem cap table, Ofgem cap explainer. Economy 7 cap explainer. Gas vs E7 vs peak elec heating costs, Best kettle!
2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 35 MWh generated, long-term average 2.6 Os.0 -
Switch provider, use a cashback site as well and you will almost certainly get a cheaper deal and £50-200 if cashback and incentive.0
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Shop around, you will get a lot more than that £50 back in 4 months alone and have customer service. Not forgetting the proverbial £3 annual price hikes every year starting this March.
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As much as I'd prefer to stay with BT, I can get a far better package from Vodafone.
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