Starling Bank

cronzo95

friolento said:

cronzo95 said:

400ixl said:

Starling were fined recently and told to tighten up their anti fraud measures.

Thank you, that makes sense - 29 million fine. 

If you search long enough, you can find dirt on any bank, including on the one you originally set out to find information about. You will also find more trustworthy and reliable sources than Trustpilot.

Yes negative reviews on any bank are common. But there does seem to be a surge in the number complaining about this bank for freezing accounts. It all adds up with the recent fine for not doing enough checks and the removal of benefits to the current account with interest rates.

M25

Starling paying a £29,000,000 'fine' is chicken feed to what the major banks have been paying with their connections worldwide to money laundering etc.

Pot calling the kettle black comes to mind.

friolento

cronzo95 said:

friolento said:

cronzo95 said:

400ixl said:

Starling were fined recently and told to tighten up their anti fraud measures.

Thank you, that makes sense - 29 million fine. 

If you search long enough, you can find dirt on any bank, including on the one you originally set out to find information about. You will also find more trustworthy and reliable sources than Trustpilot.

Yes negative reviews on any bank are common. But there does seem to be a surge in the number complaining about this bank for freezing accounts. It all adds up with the recent fine for not doing enough checks and the removal of benefits to the current account with interest rates.

If you don’t engage in shadey transactions, you don’t have to fear a frozen account.

Banks have a legal obligation to freeze accounts of fraudsters, or suspected fraudsters. 

One of my current accounts is with Starling. They are as good and as safe as my other banks. 

cronzo95

friolento said:

cronzo95 said:

friolento said:

cronzo95 said:

400ixl said:

Starling were fined recently and told to tighten up their anti fraud measures.

Thank you, that makes sense - 29 million fine. 

If you search long enough, you can find dirt on any bank, including on the one you originally set out to find information about. You will also find more trustworthy and reliable sources than Trustpilot.

Yes negative reviews on any bank are common. But there does seem to be a surge in the number complaining about this bank for freezing accounts. It all adds up with the recent fine for not doing enough checks and the removal of benefits to the current account with interest rates.

If you don’t engage in shadey transactions, you don’t have to fear a frozen account.

Banks have a legal obligation to freeze accounts of fraudsters, or suspected fraudsters. 

One of my current accounts is with Starling. They are as good and as safe as my other banks. 

Yeah doesn't always work like that. There's been plenty of people that have had issues from a frozen account and even if you've done nothing and it gets unblocked you can be left without access to your money for months.

friolento

cronzo95 said:

friolento said:

cronzo95 said:

friolento said:

cronzo95 said:

400ixl said:

Starling were fined recently and told to tighten up their anti fraud measures.

Thank you, that makes sense - 29 million fine. 

If you search long enough, you can find dirt on any bank, including on the one you originally set out to find information about. You will also find more trustworthy and reliable sources than Trustpilot.

Yes negative reviews on any bank are common. But there does seem to be a surge in the number complaining about this bank for freezing accounts. It all adds up with the recent fine for not doing enough checks and the removal of benefits to the current account with interest rates.

If you don’t engage in shadey transactions, you don’t have to fear a frozen account.

Banks have a legal obligation to freeze accounts of fraudsters, or suspected fraudsters. 

One of my current accounts is with Starling. They are as good and as safe as my other banks. 

Yeah doesn't always work like that. There's been plenty of people that have had issues from a frozen account and even if you've done nothing and it gets unblocked you can be left without access to your money for months.

Those are exceptional cases, and can occur at any bank. It certainly doesn't support your anti-Starling sentiment.

cronzo95

friolento said:

cronzo95 said:

friolento said:

cronzo95 said:

friolento said:

cronzo95 said:

400ixl said:

Starling were fined recently and told to tighten up their anti fraud measures.

Thank you, that makes sense - 29 million fine. 

If you search long enough, you can find dirt on any bank, including on the one you originally set out to find information about. You will also find more trustworthy and reliable sources than Trustpilot.

Yes negative reviews on any bank are common. But there does seem to be a surge in the number complaining about this bank for freezing accounts. It all adds up with the recent fine for not doing enough checks and the removal of benefits to the current account with interest rates.

If you don’t engage in shadey transactions, you don’t have to fear a frozen account.

Banks have a legal obligation to freeze accounts of fraudsters, or suspected fraudsters. 

One of my current accounts is with Starling. They are as good and as safe as my other banks. 

Yeah doesn't always work like that. There's been plenty of people that have had issues from a frozen account and even if you've done nothing and it gets unblocked you can be left without access to your money for months.

Those are exceptional cases, and can occur at any bank. It certainly doesn't support your anti-Starling sentiment.

No it can't happen at any bank as if you're with a high street one and your account gets locked you can go to the branch and be given some of your cash each week to live on. With these neobanks you're left high and dry.

Starling in particular has faced a lot of issues with growing quickly.

friolento

cronzo95 said:

friolento said:

cronzo95 said:

friolento said:

cronzo95 said:

friolento said:

cronzo95 said:

400ixl said:

Starling were fined recently and told to tighten up their anti fraud measures.

Thank you, that makes sense - 29 million fine. 

If you search long enough, you can find dirt on any bank, including on the one you originally set out to find information about. You will also find more trustworthy and reliable sources than Trustpilot.

Yes negative reviews on any bank are common. But there does seem to be a surge in the number complaining about this bank for freezing accounts. It all adds up with the recent fine for not doing enough checks and the removal of benefits to the current account with interest rates.

If you don’t engage in shadey transactions, you don’t have to fear a frozen account.

Banks have a legal obligation to freeze accounts of fraudsters, or suspected fraudsters. 

One of my current accounts is with Starling. They are as good and as safe as my other banks. 

Yeah doesn't always work like that. There's been plenty of people that have had issues from a frozen account and even if you've done nothing and it gets unblocked you can be left without access to your money for months.

Those are exceptional cases, and can occur at any bank. It certainly doesn't support your anti-Starling sentiment.

No it can't happen at any bank as if you're with a high street one and your account gets locked you can go to the branch and be given some of your cash each week to live on. With these neobanks you're left high and dry.

Starling in particular has faced a lot of issues with growing quickly.

Account blocking is done by any bank under the control of a central fraud team. The banks’ Branches have no power to overrule them - as you can see from the thousands of reports on the Internet, e.g. in the FB group for blocked Natwest accounts.

Anyway, I am now out of this thread as the original issue has been fully discussed and I have nothing further I can add to it.

player3612

Starling Bank are the worst bank I have ever dealt with, my advise is to stay with the major banks.
On the 21st Dec I had nearly £6K of fraud from my account, it was 14 online transactions in 19mins to the same supermarket. Starling say they protect against unusual activity to protect you, well I find that sort of transactions very unusual, yet here we are. What I find the worse part is the customer service I have received sine, after the initial call to them they sent me a message in the app (21/12), since then I have posted a reply to that message no less than 6 times to try and get an update, to which I have not had a response to any, I have called them several times for an update, all they can tell me on the phone is that I am in a que (4 weeks now), but they can't see anything else. I decided that the customer service was shocking so have decided to complain formally, done this through the app as they suggest it's the best way. I had a letter through the app to say they were looking into my complaint and would assign a complaint handler, the complaint handler then sent me an app message to say he wanted to call me to get a better understanding of my complaint and what would be a good date and time, I replied within 30mins and said any day or time is ok with me, that was nearly a week ago, still not had a response to that message even though I have replied to it a couple of times asking for a response. At this rate I don't see them being able to comply within the 8 weeks they have to fully respond to a complaint. Starling Bank are meant to work to the FCA code of Practice, that's what they have signed up to, something they clearly don't do, I know this because I have spoken to the FCA. The fact that I still don't have my money back is one thing, but the lack of response in my view is just unacceptable and unprofessional. I hope no one else has to go through this and my case is unusual. However, judging by the ques and lack of responses I would suggest that not to be the case.

cronzo95

friolento said:

cronzo95 said:

friolento said:

cronzo95 said:

friolento said:

cronzo95 said:

friolento said:

cronzo95 said:

400ixl said:

Starling were fined recently and told to tighten up their anti fraud measures.

Thank you, that makes sense - 29 million fine. 

If you search long enough, you can find dirt on any bank, including on the one you originally set out to find information about. You will also find more trustworthy and reliable sources than Trustpilot.

Yes negative reviews on any bank are common. But there does seem to be a surge in the number complaining about this bank for freezing accounts. It all adds up with the recent fine for not doing enough checks and the removal of benefits to the current account with interest rates.

If you don’t engage in shadey transactions, you don’t have to fear a frozen account.

Banks have a legal obligation to freeze accounts of fraudsters, or suspected fraudsters. 

One of my current accounts is with Starling. They are as good and as safe as my other banks. 

Yeah doesn't always work like that. There's been plenty of people that have had issues from a frozen account and even if you've done nothing and it gets unblocked you can be left without access to your money for months.

Those are exceptional cases, and can occur at any bank. It certainly doesn't support your anti-Starling sentiment.

No it can't happen at any bank as if you're with a high street one and your account gets locked you can go to the branch and be given some of your cash each week to live on. With these neobanks you're left high and dry.

Starling in particular has faced a lot of issues with growing quickly.

Account blocking is done by any bank under the control of a central fraud team. The banks’ Branches have no power to overrule them - as you can see from the thousands of reports on the Internet, e.g. in the FB group for blocked Natwest accounts.

Anyway, I am now out of this thread as the original issue has been fully discussed and I have nothing further I can add to it.

Not sure why you're saying that as I didn't say they can overrule frozen accounts. My post was about they can give you some of your cash to get by while the account is frozen.

cronzo95

player3612 said:

Starling Bank are the worst bank I have ever dealt with, my advise is to stay with the major banks.
On the 21st Dec I had nearly £6K of fraud from my account, it was 14 online transactions in 19mins to the same supermarket. Starling say they protect against unusual activity to protect you, well I find that sort of transactions very unusual, yet here we are. What I find the worse part is the customer service I have received sine, after the initial call to them they sent me a message in the app (21/12), since then I have posted a reply to that message no less than 6 times to try and get an update, to which I have not had a response to any, I have called them several times for an update, all they can tell me on the phone is that I am in a que (4 weeks now), but they can't see anything else. I decided that the customer service was shocking so have decided to complain formally, done this through the app as they suggest it's the best way. I had a letter through the app to say they were looking into my complaint and would assign a complaint handler, the complaint handler then sent me an app message to say he wanted to call me to get a better understanding of my complaint and what would be a good date and time, I replied within 30mins and said any day or time is ok with me, that was nearly a week ago, still not had a response to that message even though I have replied to it a couple of times asking for a response. At this rate I don't see them being able to comply within the 8 weeks they have to fully respond to a complaint. Starling Bank are meant to work to the FCA code of Practice, that's what they have signed up to, something they clearly don't do, I know this because I have spoken to the FCA. The fact that I still don't have my money back is one thing, but the lack of response in my view is just unacceptable and unprofessional. I hope no one else has to go through this and my case is unusual. However, judging by the ques and lack of responses I would suggest that not to be the case.

Wow that's really bad that they let so many dodgy charges go through, there is clearly something broken if that didn't trip a block.

Your experience sounds smilar to others, they've grown quickly and not adapted quickly. I hope you get every penny back ASAP. Their customer service sounds awful.

I would only use a major bank from now on. At least they can be helpful in branch, or someone in the branch can chase the internal team.