Starling Bank

cronzo95

I was looking for trustpilot reviews of Monzo, but starling seems to have a lot more negative reviews of people having their account restricted within the last few days. Also apparently they used to offer a high interest rate on current accounts, but thst's being turned off next month and people are being told to apply for the savings account that replaces it. But lots of negative reviews about not being accepted for this savings account. Have no rules come in recently?

M25

cronzo95 said:

I was looking for trustpilot reviews of Monzo, but starling seems to have a lot more negative reviews of people having their account restricted within the last few days. Also apparently they used to offer a high interest rate on current accounts, but thst's being turned off next month and people are being told to apply for the savings account that replaces it. But lots of negative reviews about not being accepted for this savings account. Have no rules come in recently?

And what is your point? I've looked at the reviews https://uk.trustpilot.com/review/www.monzo.com

You've been VERY selective.

flaneurs_lobster

You've been VERY selective.

Shame that the comments have been selectively quoted again.

Please try not to quote all the verbage from previous posts. 

400ixl

Starling were fined recently and told to tighten up their anti fraud measures.

Eyeful

There are alternatives to Trustpilot

1. You could of read these reports
https://www.which.co.uk/money/banking/bank-accounts/best-bank-accounts/best-and-worst-banks-a8VTn0B0PJNC
https://moneyweek.com/personal-finance/bank-accounts/best-and-worst-uk-banks-for-online-banking

2. Or you could just have asked perplexity this question" Which UK banks have the most satisfied customers".
https://www.perplexity.ai/

friolento

cronzo95 said:

I was looking for trustpilot reviews of Monzo,   

Here are some Monzo reviews for you: https://www.facebook.com/share/p/1XeSTWQdvj/?mibextid=wwXIfr

It’s generally quite easy to find negatives about any bank.

penners324

Wouldn't trust trust pilot

400ixl

Both Starling and Monzo are in the top quartile of customer satisfaction surveys and for least customer complaints per 100k customers.

Service wise you are not going to go far wrong with either.

Current example of Monzo restricting a customers account https://forums.moneysavingexpert.com/discussion/6579059/monzo-has-disabled-my-account-its-been-two-weeks-and-no-updates#latest

cronzo95

M25 said:

cronzo95 said:

I was looking for trustpilot reviews of Monzo, but starling seems to have a lot more negative reviews of people having their account restricted within the last few days. Also apparently they used to offer a high interest rate on current accounts, but thst's being turned off next month and people are being told to apply for the savings account that replaces it. But lots of negative reviews about not being accepted for this savings account. Have no rules come in recently?

And what is your point? I've looked at the reviews 

You've been VERY selective.

 I checked several high street and neo banks trust pilot for neg reviews in the last few days and Starling had by far the highest number of disabled account complaints plus lots complaining about savings taken away. All very unscientific but was wondering as there seemed to be something afoot, the huge fine makes sense now. 

cronzo95

400ixl said:

Starling were fined recently and told to tighten up their anti fraud measures.

Thank you, that makes sense - 29 million fine. 

friolento

cronzo95 said:

400ixl said:

Starling were fined recently and told to tighten up their anti fraud measures.

Thank you, that makes sense - 29 million fine. 

If you search long enough, you can find dirt on any bank, including on the one you originally set out to find information about. You will also find more trustworthy and reliable sources than Trustpilot.

 https://assets.publishing.service.gov.uk/media/674830b9a72d7eb7f348c0b5/CMA_letter_to_Monzo.pdf