My previous supplier wants to take me to court

Chris1906

I need help please!!!!
Since December 2024 I fight with my previous Energy Supplier OVO and my current one EON.
I requested a switch for Electricity and Gas and it seems that OVO did only the switch for the Electricity not for the gas. Since then I still receive outstanding balance from OVO only for gas which is now £733 including admin charge meanwhile I've paid for the past 12 months on a monthly basis my bills (Electricity + Gas) to EON.
Both companies claim to be the owner of my Gas reading meter and now OVO sent my supposedly outstanding debt to their Lawyers and threatened me to take me to court if I don't send them back all my details (income+expsense) to collect the amount.
I just sent my whole situation to Ofgem but it will take time for them to come back to me.
So should I still give the Lawyers all the details they ask me to avoid the court even knowing I am the collateral damage of their miswork?

DebtlessToBe

Have you got anything in writing to say you requested a switch for gas & electricity? 

debitcardmayhem

have you got bills for gas from EON?

mmmmikey

For clarity - does your EON bill identify you as a gas user and include meter readings and charges for gas usage? If it does, then you can simply reply to the lawyers explaining the situation and enclosing a copy of the EON bill as evidence. If you need help wording the letter, just ask and I'll write something down for you.

QrizB

Chris1906 said:

I requested a switch for Electricity and Gas and it seems that OVO did only the switch for the Electricity not for the gas. Since then I still receive outstanding balance from OVO only for gas which is now £733 including admin charge meanwhile I've paid for the past 12 months on a monthly basis my bills (Electricity + Gas) to EON.
Both companies claim to be the owner of my Gas reading meter

Let's start with the basics.

1. Have you received gas bills from both OVO and EON? 
2. Are both bills based on actual readings?
3. Do both bills quote the same meter serial number, and does that serial number match the number on your meter?

molerat

Find out who is your current gas supplier here https://www.findmysupplier.energy/ , that is the definitive answer of who supplies your MPAN

Ildhund

Chris1906 said:

Since December 2024 ...
  

Last month?

Chris1906 said:

I requested a switch for Electricity and Gas and it seems that OVO did only the switch for the Electricity not for the gas. 

If there was an outstanding debt, OVO may have blocked the switch until it was cleared. From their Core Terms:

Switching to a new supplier

10.2  If you’re switching to a new supplier you don’t have to tell us – your new supplier will tell us on your behalf. We may give your new supplier any relevant details to help with the transfer. But, we can object to any proposed switch in certain circumstances:

• if you owe us any money we can stop your switch to another supplier. This includes where you have been paying by Direct Debit but your account is in debt. When we receive payment for the outstanding money that you owe us, you’ll be free to start a new switch. (So as well as paying this money, you’ll need to get in touch with your new supplier to make sure that they’ll register you as their customer). Our contract will continue until you’ve paid us all outstanding charges and your new supplier is properly authorised or registered to supply energy to you.
• we can also stop you switching to another supplier for certain other reasons that are allowed under industry regulations. This includes, for example, where you or a supplier has asked to switch by mistake. 

Transferring debt to a new supplier

10.3  We may agree to transfer your debt to your new supplier, but we will only do so where:

• your new supplier agrees to us transferring your debt; and
• your debt is below a pre-set industry value and in line with the industry debt transfer process. 

It looks like an objection was raised, but (perhaps by mistake) only against the gas contract and E.On didn't notice. Were you not notified of an objection? You would normally get a 'We're sorry to see you go ...' letter or email from the old supplier on switching, or a different one if there's an objection.

tacpot12

Sometimes, allowing the matter to come to court is the best way to get companies to understand how stupid their staff have been. 

EssexHebridean

QrizB said:

Chris1906 said:

I requested a switch for Electricity and Gas and it seems that OVO did only the switch for the Electricity not for the gas. Since then I still receive outstanding balance from OVO only for gas which is now £733 including admin charge meanwhile I've paid for the past 12 months on a monthly basis my bills (Electricity + Gas) to EON.
Both companies claim to be the owner of my Gas reading meter

Let's start with the basics.

1. Have you received gas bills from both OVO and EON? 
2. Are both bills based on actual readings?
3. Do both bills quote the same meter serial number, and does that serial number match the number on your meter?

In case it gets lost in the conversation - OP - this is a good starting point ^^^ 

born_again

When was the actual switch?

saajan_12

I'd go back to the communications with both EON and OVO from around the time of the switch..
- What was the final balance with OVO on gas and elec respectively?
- Did OVO confirm the closure for gas and elec respectively?
- Did EON confirm the take over for gas and elec respectively?

Its possible that your gas supply was still with OVO and EON was the one billing incorrectly. The sooner you confirm for sure which one, the lower any late fees / collection fees will be.