Octopus - Final Bill delay

Highleccy

I changed to Tomato from Octopus on 1 December and provided readings for that date.
On 1 Dec Octopus charged my account, taking it down to £4,320 in credit, which seems correct.
Would I be right to assume that they're waiting the full 6 weeks (12 Jan) to produce a formal 'final bill' so they don't need to refund the £4.2k until pretty much the end of January?
It does appear if you aren't in credit then they're very quick to bill when you switch...not really the consumer friendly face they present to the world.

MattMattMattUK

Highleccy said:

I changed to Tomato from Octopus on 1 December and provided readings for that date.
On 1 Dec Octopus charged my account, taking it down to £4,320 in credit, which seems correct.
Would I be right to assume that they're waiting the full 6 weeks (12 Jan) to produce a formal 'final bill' so they don't need to refund the £4.2k until pretty much the end of January?
It does appear if you aren't in credit then they're very quick to bill when you switch...not really the consumer friendly face they present to the world.

You would almost certainly not be right. They will very likely be doing additional checks due to the insanely large credit that has been allowed to accumulate on the account, which could indicate a whole bunch of issues. 

Highleccy

The 'whole bunch of issues' was them billing me with a meter that was years out of certification.
The Ombudsman directed Octopus as to the exact change to my billing that resulted in the 'insanely large credit'.
So, all the checks were done and agreed with between Octopus and the Energy Ombudsman over a prolonged period.
Despite taking the money from me for the excess billing Octopus applied it as a credit to my account, despite my requesting it be refunded. That includes the £175 the Ombudsman directed Octopus to pay me for their poor performance being added as a credit (to an already in credit account)...plus two formal letters of apology.

bristolleedsfan

Highleccy said:

Would I be right to assume that they're waiting the full 6 weeks (12 Jan) to produce a formal 'final bill' so they don't need to refund the 

I switched out of Octopus 25th November, they were quick to bill estimated reading for gas above smart meter reading 9th December ( new supplier used smart meter reading)

6 weeks was up on Monday

Nothing changed within my account until yesterday afternoon ( Tuesday) then came electricity charges dated back to 9th December, reversed gas charges not including 9 December dated back to Monday. final bill issued dated yesterday. ( Tuesday)

WBCPB

bristolleedsfan said:

Highleccy said:

Would I be right to assume that they're waiting the full 6 weeks (12 Jan) to produce a formal 'final bill' so they don't need to refund the 

I switched out of Octopus 25th November, they were quick to bill estimated reading for gas above smart meter reading 9th December ( new supplier used smart meter reading)

6 weeks was up on Monday

Nothing changed within my account until yesterday afternoon ( Tuesday) then came electricity charges dated back to 9th December, reversed gas charges not including 9 December dated back to Monday. final bill issued dated yesterday. ( Tuesday)

So your £30 automatic compo is on it`s way. 

bristolleedsfan

WBCPB said:

bristolleedsfan said:

Highleccy said:

Would I be right to assume that they're waiting the full 6 weeks (12 Jan) to produce a formal 'final bill' so they don't need to refund the 

I switched out of Octopus 25th November, they were quick to bill estimated reading for gas above smart meter reading 9th December ( new supplier used smart meter reading)

6 weeks was up on Monday

Nothing changed within my account until yesterday afternoon ( Tuesday) then came electricity charges dated back to 9th December, reversed gas charges not including 9 December dated back to Monday. final bill issued dated yesterday. ( Tuesday)

So your £30 automatic compo is on it`s way. 

I have been itching to ask for an opinion on whether I should get it and whether reasonable to complain if I do not get it 

Gerry1

WBCPB said:

bristolleedsfan said:

Highleccy said:

Would I be right to assume that they're waiting the full 6 weeks (12 Jan) to produce a formal 'final bill' so they don't need to refund the 

I switched out of Octopus 25th November, they were quick to bill estimated reading for gas above smart meter reading 9th December ( new supplier used smart meter reading)

6 weeks was up on Monday

Nothing changed within my account until yesterday afternoon ( Tuesday) then came electricity charges dated back to 9th December, reversed gas charges not including 9 December dated back to Monday. final bill issued dated yesterday. ( Tuesday)

So your £30 automatic compo is on it`s way. 

It's now £40.

Highleccy

The 12th January came and went without a final bill.
They are showing £40 credited to the account due to missing the six week deadline but haven't communicated with me since 6 December, which was just a 'sorry to see you go' email.

Chrysalis

Where is this 6 weeks quoted?  As I suspect I will be calling up on it next month.

masonic

Chrysalis said:

Where is this 6 weeks quoted?  As I suspect I will be calling up on it next month.

It's in one of the many press released issued by Ofgem. There have been quite a few, so I never know which is the relevant one. This was the one that introduced it at the £30 level: https://www.ofgem.gov.uk/press-release/new-customer-compensation-payments-further-improve-switching

I to am hoping Octopus take their time with my final bill, which will be for my last day with them.

Chrysalis

Yeah wont bother them anymore on it.