How to claim flight cancel compensation?

blackstar

bagand96 said:

blackstar said:

I emailed them again about this and said how as it was a technical issue we are due compensation but they said

"We understand your wish to receive compensation. Please allow us to clarify why we are unable to fulfill your request.  

 

Of course, our decision was made after assessing carefully considering the legal liability along with goodwill considerations. Therefore, we kindly request your understanding that we choose to uphold our decision and consider the case closed. 

 "

Your esclation options are either a legal claim (Small Claims Court) or Alternative Dispute Resolution (ADR)

Lufthansa's ADR scheme is detailed at the bottom of this page Passenger rights | Lufthansa as operated by Schlichtungsstelle für den öffentlichen Personenverkehr - söpTEST

Thanks. Is this the link to Lufthansa ADR scheme?

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

bagand96

blackstar said:

bagand96 said:

blackstar said:

I emailed them again about this and said how as it was a technical issue we are due compensation but they said

"We understand your wish to receive compensation. Please allow us to clarify why we are unable to fulfill your request.  

 

Of course, our decision was made after assessing carefully considering the legal liability along with goodwill considerations. Therefore, we kindly request your understanding that we choose to uphold our decision and consider the case closed. 

 "

Your esclation options are either a legal claim (Small Claims Court) or Alternative Dispute Resolution (ADR)

Lufthansa's ADR scheme is detailed at the bottom of this page Passenger rights | Lufthansa as operated by Schlichtungsstelle für den öffentlichen Personenverkehr - söpTEST

Thanks. Is this the link to Lufthansa ADR scheme?

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

That's a link to EU based customer support, which can't help a UK consumer.

Lufthansa's ADR is Schlichtungsstelle Reise & Verkehr, linked in my post.

blackstar

Thanks so this one?

https://www.schlichtung-reise-und-verkehr.de/en/

bagand96

blackstar said:

Thanks so this one?

https://www.schlichtung-reise-und-verkehr.de/en/

According to the Lufthansa website yes. 

Binkie1944

I claimed compensation directly from the airline, and eventually this was approved and I am awaiting £1040.00. However, I have received emails and letters from Air Travel Claim and their lawyers saying I owe them £540.00 for managing my claim. I am being threatened with "further action" plus interest on my payment due if I don't pay within 114 days. I have never had any dealings with Air Travel Claim and certainly never instructed them to claim compensation on my behalf. I have no intention of paying this but it would have been very easy to do so, believing that I must have contacted them inadvertently. Has anyone else been approached by this (or any similar) company demanding payment?

Humphreyshalfmoon

There are very mixed reviews about this company, particularly the very high level of fees but how would they have your name and contact details if you hadn't approached them in the first place? If you genuinely believe you have never instructed them, write and ask for the evidence of your consent, if you did contact them initially, then I suspect they can claim the fees even though presumably they have done nothing at all regarding the actual claim.

Westin

https://forums.moneysavingexpert.com/discussion/comment/82077521#Comment_82077521

I fear you must have instigated something via them - or they wouldn't have your details.

Did you look up the flight delay information on their website, provide some details and inadvertently ticked a box allowing a claim to start?

Binkie1944

I honestly don't believe I did anything with this company, or their lawyer firm, My Law Matters. I see from the T&C on their website they have to have a signed agreement but I certainly have not signed any agreement. My suspicion is they have a means of checking compensation claims and they can access the details. In my case my complaint could not even be classed as a delayed departure - I had other concerns. After getting no reply from the airline I approached CAA with my complaint but understood that there would be no fee for this.

Binkie1944

As suggested I contacted Air Travel Claim and asked for evidence of my consent. They sent me a photograph of my "signature" dated 24th January 2026. They said I had accessed their website that date and completed ther online form with details of my claim. HOWEVER - I was away on holiday on that date without a laptop and no internet access. I did not look into filing a compensation claim until mid February.

As Air Travel Claim have offered, as a gesture of goodwill, to waive the fee and to close the case, I will not go back to them but I am still concerned as to how they have my name, email address and home address. In case this is a case of identity fraud I have checked my Experian account, but that looks OK.

eskbanker

You could always submit a formal Subject Access Request to ascertain exactly what personal data they hold for you and how/when it was obtained, and to request that they cease to do so:

https://www.airtravelclaim.com/privacy-policy