How to claim flight cancel compensation?

blackstar

bagand96 said:

blackstar said:

I emailed them again about this and said how as it was a technical issue we are due compensation but they said

"We understand your wish to receive compensation. Please allow us to clarify why we are unable to fulfill your request.  

 

Of course, our decision was made after assessing carefully considering the legal liability along with goodwill considerations. Therefore, we kindly request your understanding that we choose to uphold our decision and consider the case closed. 

 "

Your esclation options are either a legal claim (Small Claims Court) or Alternative Dispute Resolution (ADR)

Lufthansa's ADR scheme is detailed at the bottom of this page Passenger rights | Lufthansa as operated by Schlichtungsstelle für den öffentlichen Personenverkehr - söpTEST

Thanks. Is this the link to Lufthansa ADR scheme?

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

bagand96

blackstar said:

bagand96 said:

blackstar said:

I emailed them again about this and said how as it was a technical issue we are due compensation but they said

"We understand your wish to receive compensation. Please allow us to clarify why we are unable to fulfill your request.  

 

Of course, our decision was made after assessing carefully considering the legal liability along with goodwill considerations. Therefore, we kindly request your understanding that we choose to uphold our decision and consider the case closed. 

 "

Your esclation options are either a legal claim (Small Claims Court) or Alternative Dispute Resolution (ADR)

Lufthansa's ADR scheme is detailed at the bottom of this page Passenger rights | Lufthansa as operated by Schlichtungsstelle für den öffentlichen Personenverkehr - söpTEST

Thanks. Is this the link to Lufthansa ADR scheme?

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

That's a link to EU based customer support, which can't help a UK consumer.

Lufthansa's ADR is Schlichtungsstelle Reise & Verkehr, linked in my post.

blackstar

Thanks so this one?

https://www.schlichtung-reise-und-verkehr.de/en/

bagand96

blackstar said:

Thanks so this one?

https://www.schlichtung-reise-und-verkehr.de/en/

According to the Lufthansa website yes.