14-day cooling off period online shopping from Germany

the_lunatic_is_in_my_head

born_again said:

the_lunatic_is_in_my_head said:

RighteousPuffin said:

it was £100. Thinking of doing a chargeback on my debit card. 

If the book was £100.01 or more and you paid on a credit card then there would be Section 75 cover OP but no chargeback cover for change of mind. 

Except again Change of mind is again not covered by S75. 

Of course it is  

Same legal liability, if the right to cancel* can be exercised against the retailer it can be exercised against the credit provider. 

*or any other valid contract term. 

RighteousPuffin

It was actually £101, plus postage on top. The question is do you get a 14-day cooling off period buying online from the EU. I am sure you must do as it’s in UK and EU law. 

RefluentBeans

RighteousPuffin said:

It was actually £101, plus postage on top. The question is do you get a 14-day cooling off period buying online from the EU. I am sure you must do as it’s in UK and EU law. 

I think you’d likely be entitled to be able to return the book under the distance selling act (a Quick Look online seems to show that this directive is still applicable). But there’s still some caveats you need to be aware of that may (or may not) be applicable:
1. Who is responsible for paying the postage for return? In the UK retailers have to tell you beforehand that you are liable for return postage, not sure if the same is true for German law. 

2. Is there a restocking fee? This is forbidden in the UK but not sure about Germany. 

Again - whilst you may be legally correct, if the retailer wants you to take it to court to enforce your rights, would you be willing to actually do that? Hence why there’s talk about S75 claims etc. 

born_again

the_lunatic_is_in_my_head said:

born_again said:

the_lunatic_is_in_my_head said:

RighteousPuffin said:

it was £100. Thinking of doing a chargeback on my debit card. 

If the book was £100.01 or more and you paid on a credit card then there would be Section 75 cover OP but no chargeback cover for change of mind. 

Except again Change of mind is again not covered by S75. 

Of course it is  

Same legal liability, if the right to cancel* can be exercised against the retailer it can be exercised against the credit provider. 

*or any other valid contract term. 

Taking from the point of view that OP is breaking contract. Would then depend on the T/C that they supply to card co.
Seen it happen many times when people change mind. Stance is they are breeching the contract 🤷‍♀️

Yes I get the  misrepresentation side of the consumer rights 👍
So might need a complaint to push.