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14-day cooling off period online shopping from Germany

RighteousPuffin
RighteousPuffin Posts: 3 Newbie
First Post
in Consumer rights
I bought a book from an online shop in Germany which I want to return for a refund. I think I can as there’s a 14-day cooling off period for online shopping in UK and EU law. They are saying I can’t because since Brexit this rule doesn’t apply to the UK. Who’s right?
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Comments

  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,636 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    I would assume the seller says German law applies in which case yes I believe right to cancel exists regardless of being in another country or Brexit (but happy to be corrected), enforcing this is probably going to be difficult if they won’t agree. 
    In the game of chess you can never let your adversary see your pieces
  • Grumpy_chap
    Grumpy_chap Posts: 18,973 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    RighteousPuffin said:
    I bought a book from an online shop in Germany which I want to return for a refund. I think I can as there’s a 14-day cooling off period for online shopping in UK and EU law. They are saying I can’t because since Brexit this rule doesn’t apply to the UK. Who’s right?
    What terms and conditions did you make the purchase under?
  • Newbie_John
    Newbie_John Posts: 1,326 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Even if they're not right and don't want to accept it back - trying to enforce it in anyway may be really hard. Also as it's "just a book" which was probably under.. £30? Is it worth it?

    I've learnt it hard way not to buy online from abroad. 
  • RighteousPuffin
    RighteousPuffin Posts: 3 Newbie
    First Post
    it was £100. Thinking of doing a chargeback on my debit card. 
  • Aylesbury_Duck
    Aylesbury_Duck Posts: 15,982 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    RighteousPuffin said:
    it was £100. Thinking of doing a chargeback on my debit card. 
    On what grounds?  I don't think change of mind will suffice.
  • RefluentBeans
    RefluentBeans Posts: 1,154 Forumite
    1,000 Posts First Anniversary Name Dropper
    Aylesbury_Duck said:
    RighteousPuffin said:
    it was £100. Thinking of doing a chargeback on my debit card. 
    On what grounds?  I don't think change of mind will suffice.
    Especially if the OP still has the book 
  • born_again
    born_again Posts: 21,744 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    RighteousPuffin said:
    it was £100. Thinking of doing a chargeback on my debit card. 
    There is no chargeback for change of mind.

    Life in the slow lane
  • the_lunatic_is_in_my_head
    the_lunatic_is_in_my_head Posts: 9,636 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    RighteousPuffin said:
    it was £100. Thinking of doing a chargeback on my debit card. 
    If the book was £100.01 or more and you paid on a credit card then there would be Section 75 cover OP but no chargeback cover for change of mind. 
    In the game of chess you can never let your adversary see your pieces
  • born_again
    born_again Posts: 21,744 Forumite
    10,000 Posts Sixth Anniversary Name Dropper
    the_lunatic_is_in_my_head said:
    RighteousPuffin said:
    it was £100. Thinking of doing a chargeback on my debit card. 
    If the book was £100.01 or more and you paid on a credit card then there would be Section 75 cover OP but no chargeback cover for change of mind. 
    Except again Change of mind is again not covered by S75. 
    Life in the slow lane
  • A_Geordie
    A_Geordie Posts: 362 Forumite
    Third Anniversary 100 Posts Name Dropper
    edited 8 January at 9:02AM
    born_again said:
    the_lunatic_is_in_my_head said:
    RighteousPuffin said:
    it was £100. Thinking of doing a chargeback on my debit card. 
    If the book was £100.01 or more and you paid on a credit card then there would be Section 75 cover OP but no chargeback cover for change of mind. 
    Except again Change of mind is again not covered by S75. 
    Have to disagree. S75 is based on breach of contract or misrepresentation and if the change of mind is a term of the contract, implied or otherwise, or a representation to that effect, a claim under s75 will exist.
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