HelpToSave 2nd Bonus Issue

Adviceseeker2025

I saved the maximum amount into my Help To Save account via direct debit every month since opening the account and have made 0 withdrawals in the last 4 years. However,  when I logged onto my account it stated that as I had not saved more than the highest balance of my first year I am not eligible for my second bonus... The only reason this had happened is because I opened my account in January and so my last payment was due in January but they counted only until December... It would have been impossible for me to save more than the highest balanceas I couldn'tpay in £50 twice...?? Is this a mistake on their part?? Has anyone else had this I am gutted and feel extremely cheated....

eskbanker

There was a similar-sounding thread last month, and it turned out to be caused by the system displaying a misleading message but the bonus actually being paid as expected:

https://forums.moneysavingexpert.com/discussion/6572353/help-2-save-2nd-bonus-will-not-be-paid

Adviceseeker2025

Thanks for this! Fingers crossed...

Adviceseeker2025

In case anyone else has this problem...I downloaded the HMRC App and it states on there that my acvo7nt is now closed and my bonus of £600 is due on the 14th...phew

eskbanker

Adviceseeker2025 said:

In case anyone else has this problem...I downloaded the HMRC App and it states on there that my acvo7nt is now closed and my bonus of £600 is due on the 14th...phew

Out of curiosity, are you still seeing the same erroneous message as yesterday wherever that was (website?)?

schiff

Neither of these threads makes any reference to the bank or building society involved!!
Please satisfy my curiosity.

eskbanker

schiff said:

Neither of these threads makes any reference to the bank or building society involved!!
Please satisfy my curiosity.

There isn't one, it's a government scheme:

https://www.gov.uk/get-help-savings-low-income

Adviceseeker2025

eskbanker said:

Adviceseeker2025 said:

In case anyone else has this problem...I downloaded the HMRC App and it states on there that my acvo7nt is now closed and my bonus of £600 is due on the 14th...phew

Out of curiosity, are you still seeing the same erroneous message as yesterday wherever that was (website?)?

I couldn't log in to the account again so I downloaded the HMRC app and got the info from there...

eskbanker

Adviceseeker2025 said:

eskbanker said:

Adviceseeker2025 said:

In case anyone else has this problem...I downloaded the HMRC App and it states on there that my acvo7nt is now closed and my bonus of £600 is due on the 14th...phew

Out of curiosity, are you still seeing the same erroneous message as yesterday wherever that was (website?)?

I couldn't log in to the account again so I downloaded the HMRC app and got the info from there...

And was the bonus paid as expected?