Second time redundancy same employer no tax free cash

I hope someone can help.  Im in the process of being made redundant from the same employer for the second time.  I was previously made redundant just over 16 years ago and returned after 3 years and have been back 13 years.  I have been told that my £30k tax free cash allowance is impacted so i will essentially not get this second time round.  I was really shocked and disappointed as this impacts heavily on my redundancy payment and my plans i had to travel after with the funds.  Ive searched on HMRC form spoken to them although they said it was an employer issue and nothing to do with them and spoke to someone in tax who thought the redundancy tax free cash should be per termination.  There was nothing in my contract to suggest this when i returned.  Can anyone help advise me.?
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